Justin

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About Justin

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    Outfox Customer Support
  1. Heya @kumar.darkmagenta I'm sorry to hear you've had this trouble with PUBG and Rainbow 6 Siege and we'd be happy to help out. Can you send us a copy of your log files to support@getoutfox.com ? You can find the log files for your session at the following directory paths: %ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log %AppData%\Golden Frog, GmbH\Outfox\OutfoxUI.log Open File Explorer (Win 8/10), also called Windows Explorer (Win 7). Click in the field at the top that displays what directory you are in. It is the longer field to the left of the Search bar. Enter the Outfox directory in this format: %ProgramData%\Golden Frog, GmbH\Outfox (Do this for both paths) Press Enter. Locate the Outfox.log and OutfoxUI.log files in their respective folders. Attach those to an email to us and we'll be able to help out further in this matter. If you have any other questions or concerns as well please let us know in your email.
  2. Hello, @farnsworth_86 I'm sorry to hear you're having this trouble with Call of Duty: Black Ops 4 alongside Outfox. That's not one of the games supported currently by Outfox, so it should not be affecting the game's functionality in any way. When you encounter this trouble do you receive any errors from Call of Duty: Black Ops 4? If you are could you provide us a screenshot of this? If you could provide us a copy of your log files we can also take a further look into this issue. We have steps to find those log files here: https://www.getoutfox.com/support#how-do-i-find-my-log-files
  3. Hello @WindsOfChange I'm sorry to hear you're having that same trouble. We would be happy to look further into this. Can I have you send that along with your log files to our support team at support@getoutfox.com ? You can locate those log files using the steps outlined on our site at: https://www.getoutfox.com/support#how-do-i-find-my-log-file We appreciate your patience and look forward to your email!
  4. Hello @alexander.c.randall I'm sorry you're having trouble with getting that set up! If you could contact our support team directly through either email or chat here: https://www.getoutfox.com/support We would be happy to help out further with this!
  5. Hello @matthewssimon123 We would be happy to investigate this further with you. If you have a screenshot of the Outfox application displaying that message could you post that here for us? If you don't can you try using the app again and if you encounter that same error please take a screenshot of the Outfox app and post here letting us know along with that screenshot.
  6. Hello, @thanhtranmobigo I'm sorry to hear you're having trouble with high CPU usage when using Outfox. Can I have you send us the following information to our support email at support@getoutfox.com? 1) Are you seeing this issue with any other games besides League of Legends? 2) Are you are using 'Fastest server' or a specific server location. We will also need your Outfox logs. The steps to locate the log files are available on our support site at: https://www.getoutfox.com/support#how-do-i-find-my-log-files We look forward to your email so we can help out further!
  7. Hiya @decagon,So that we can look into this issue further please email your logs, a screenshot of the Outfox session, and a screenshot of any errors you're getting from Rocket League to our support team at support@getoutfox.com Instructions for finding your logs can be found here: https://www.getoutfox.com/support#how-do-i-find-my-log-filesWe look forward to hearing from you!
  8. Hiya @sabangank I'm sorry to hear you're having trouble with this! Please reach out to our support team for assistance with this issue via this link: https://www.getoutfox.com/support
  9. Hello @xrpg.addict I'm sorry to hear you're having trouble connecting to your games while using Outfox. Can you send us a copy of your logs at support@getoutfox.com Please also include the names of the games you're encountering trouble with in your email to us.
  10. Hello @luigi.seb101 If you still have trouble with your account please feel free to reach out to us via live chat or by emailing support@getoutfox.com Hello @freshshampoo That is correct, when using the Humble Bundle codes you get the 14 day free trial. Then when the trial ends the free year of service will begin.
  11. Heya @the_black_piano There is not an option currently in the Outfox application to have it start minimized but we would love to have you submit that as a feature request on the forums here: https://www.getoutfox.com/forum/index.php?/forum/5-feature-game-requests/
  12. Heya @gamepro1990 I'm sorry to hear you're having trouble getting Outfox to detect PUBG. Can I have you send a copy of your log files to us at support@getoutfox.com ? You can locate the files we need using the instructions here: https://www.getoutfox.com/support#how-do-i-find-my-log-files
  13. Hiya @jach.mrhacker97 Sorry to hear you're having that trouble! We appreciate you sending us your logs and we will be following up via email as soon as possible!
  14. @tugdual Heya! I'm sorry to hear you're having trouble installing Outfox here. You can locate the latest download links for all the VC redistributables here: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads If you keep having trouble installing can you send us a screenshot showing the exact point during the install you're encountering that trouble at?
  15. Hello @doki-agumon_13 I'm sorry to hear you're having this trouble when you use Outfox along with Overwatch and we'd be happy to help out! First I'd like to ask are you using a specific server location in Outfox or the Fastest Server option? Can you take a screen shot of the Outfox application while you have an active Overwatch session? Finally can you locate your log files and email those along with the screenshot to us at support@getoutfox.com? You can find the log files for your session at the following directory paths: %ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log %AppData%\Golden Frog, GmbH\Outfox\OutfoxUI.log Open File Explorer (Win 8/10), also called Windows Explorer (Win 7). Click in the field at the top that displays what directory you are in. It is the longer field to the left of the Search bar. Enter the Outfox directory in this format: %ProgramData%\Golden Frog, GmbH\Outfox (Do this for both paths) Press Enter. Locate the Outfox.log and OutfoxUI.log files in their respective folders. We look forward to your email so we can help further in this matter!