Terrence

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Terrence last won the day on February 17

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About Terrence

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    Outfox Customer Success
  1. Hola, Lamentamos que tenga problemas con la aplicación. Póngase en contacto con nuestro equipo de soporte por chat en vivo o correo electrónico en https://www.getoutfox.com/support y también incluya sus registros. Puede encontrar los pasos para enviar los registros en https://www.getoutfox.com/support#how-do-i-find-my-log-files Saludos,
  2. Puede intentar cambiar la ubicación del servidor a una más cercana al servidor del juego y / o actualizar su red para ver si eso ayuda. De lo contrario, comuníquese con nuestros agentes por chat en vivo o correo electrónico en https://www.getoutfox.com/support Saludos,
  3. Hola, Está utilizando la opción de servidor más rápida que elegirá la mejor red para usar, ya sea Outfox o su conexión de ISP. La captura de pantalla muestra que Outfox proporcionó el mejor ping, de lo contrario su ping habría sido de 106 ms en su conexión de ISP. Entonces, según la captura de pantalla, la aplicación Outfox funciona según lo previsto cuando usa la opción de servidor más rápida. Saludos,
  4. Hola, ¿Puedes enviar una captura de pantalla de lo que estás viendo en la aplicación? Saludos,
  5. Hello, Please send screenshots of what is happening in the Outfox app as well as your logs to our support team at https://www.getoutfox.com/support for further investigation. To send the logs, please follow the steps at https://www.getoutfox.com/support#how-do-i-find-my-log-files Regards,
  6. Can you reach out to our support team via live chat or email at the link below? We will need you to provide the email for your account, as well as screenshots of what the app is doing so we can look into this further. https://www.getoutfox.com/support Regards,
  7. Hello @kyle.duffy Sorry to hear this. Can you let us know which game you are playing? Regards, Outfox Support
  8. Hello @unotres21 You can manually choose a server location from the server list. This will make sure that the Outfox app is used each time you play. If there is anything else we can assist you with, please let us know. Regards, Outfox Support
  9. Hola, La notificación Outfox no utilizado indica que la red Outfox no se utilizó durante su sesión de juego. Cuando se usa la opción del servidor más rápido para conectarse, Outfox analiza factores que incluyen la congestión de la red y el tiempo de ping. Luego determina si la red de Outfox o su conexión de ISP es la más rápida. Si ve que se muestra Outfox no utilizado, esto significa que su conexión ISP fue más rápida que la conexión Outfox, por lo que no estaba conectado a nuestra red. En su caso, no habría habido ninguna mejora en la conexión si se hubiera utilizado nuestra red. Saludos, Soporte Outfox
  10. Hello, Outfox can help improve your ping in the games that we currently support. You can see the list of supported games at https://www.getoutfox.com/support#what-games-does-outfox-support We offer a 14-day trial if you would like to test our service out at https://www.getoutfox.com/subscribe Let us know if we can assist you with any other questions you may have. Regards, Outfox Support
  11. Hello, The Outfox Not Used notification indicates the Outfox network was not used during your gaming session. When using the Fastest Server option to connect, Outfox completes a technical evaluation looking at factors including network congestion and ping time. It then determines if the Outfox network or your native internet connection is the fastest. If you see Outfox Not Used displayed, this means your standard internet connection was faster than the Outfox connection, so you were not connected to our network. Regards, Outfox Support
  12. Hello, Sorry to hear you are having this issue. Can you specify what is happening when you try to play PUBG? When you say it won't let you in the game, are you not able to login to the app or is Outfox not recognizing the game? Regards, Outfox Support
  13. Hola, Lamento escuchar que se está desconectando y no puede encontrar una coincidencia. ¿Está eligiendo un servidor de la lista de servidores o está utilizando la opción de servidor más rápida? Me gustaría que reinicie su red local y su computadora e intente conectarse nuevamente y vea cómo funciona para usted. Háganos saber si podemos ayudarlo más. Saludos, Soporte Outfox
  14. Hello, Sorry to see you are having issues with the app recognizing PUBG. I will be glad to assist you with this. Does this happen with any other supported game? Can you try uninstalling and reinstalling the app and see if that works for you? If not, please contact our support team at https://www.getoutfox.com/support with your Outfox log file. Find the log file for your session at the following directory: %ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log a. Open File Explorer (Win 8/10), also called Windows Explorer (Win 7). b. Click in the field at the top that displays what directory you are in. It is the longer field to the left of the Search bar. c. Enter the Outfox directory in this format: %ProgramData%\Golden Frog, GmbH\Outfox d. Press Enter. e. Locate the Outfox.log file. Regards, Outfox Support
  15. Hello, Sorry for the inconvenience this may have caused. Try using the fastest server option to allow the network to automatically determine which location is best for you. When using the Fastest Server option to connect, Outfox completes a technical evaluation looking at factors including network congestion and ping time. It then determines if the Outfox network or your native internet connection is the fastest. Regards, Outfox Support