Terrence

Staff
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About Terrence

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    Outfox Support Staff
  1. Hello @dualhangout93 You can use Outfox to reduce your in-game ping. Unfortunately, we do not support the game Battleye. You can see the list of games we currently support at the following link: https://www.getoutfox.com/support#what-platforms-are-supported-by-outfox Regards,
  2. Hello, Please send that screenshot and your Outfox logs to our Support Team so we can look into this further. Go to the following link for the instructions on how to email the logs to us: https://www.getoutfox.com/support#how-do-i-find-my-log-files Thanks!
  3. Hello @nammar333 Sorry for the confusion. As of tomorrow, the Humble Bundle site will no longer give out codes. If you still have the code saved and have not used it, you can still apply when you need. If you have any further questions, feel free to contact our support team directly at https://www.getoutfox.com/support Thanks!
  4. Hello @minecraftmadnessman06! Sorry to hear you are having trouble with the fastest server. Please contact our Support team directly at https://www.getoutfox.com/support so we can look into this further for you. Thanks!
  5. Hello @jhamir_2000 Sorry to hear that you are having issues. Please contact our support team directly at https://www.getoutfox.com/support so we can take a look into this further for you. Thanks!
  6. Hello @r_brus Sorry to hear you are having issues. Please contact our support team directly at https://www.getoutfox.com/support so we can look into this further for you! Thanks!
  7. Hello @paul.berkowitz93! You will need to open the Outfox app. The Outfox session and connection will start when a multiplayer session in Rocket League is started. We recommend that you use the server closest to you or closest to the region of the game server. Open Outfox and then select the server you want to use in the settings menu. For best results, we recommend you use the Fastest Server option to allow the network to automatically determine which location is best for you. Thanks!
  8. Hello @deepgreenbear! Thank you for your interest in Outfox. Unfortunately we do not have any updates or a timetable on when support for WOW will be added. We do hope to support WOW sometime in the future. Thanks!
  9. Hello @kumthekar.ninad123 Please contact our support team via email at support@getoutfox.com and include the screenshots (you can blot out any personal network info) and your Outfox logs. Please go to the following link to see how to send us the logs: https://www.getoutfox.com/support#how-do-i-find-my-log-files Thanks!
  10. Hello @w4uld Please contact our support team at support@getoutfox.com and we will be happy to assist you with redeeming the code. Thanks!
  11. Hello @averageplayerna It appears based off the screenshot that your ISP connection was used instead of Outfox.The Outfox Connection Not Used notification indicates the Outfox network was not used during your gaming session. When using the Fastest Server option to connect, Outfox completes a technical evaluation looking at factors including network congestion and ping time. It then determines if the Outfox network or your native internet connection is the fastest. If you see Outfox Not Used displayed, this means your standard internet connection was faster than the Outfox connection, so you were not connected to our network. Try manually selecting a server location closest to your location the next time you play a game and see if the ping improves. Regards,
  12. Hello @matthewssimon123! I'd be happy to look into this for you. Based upon what you said, if Outfox had been used there would have been a 60% "increase" in your ping. In this case, Outfox worked as intended. You want your ping to decrease and not increase, so it appears that at the time of your game of League your ISP connection provided you a better ping than Outfox would have. Just to make sure, are you using the fastest server option in Outfox? Let us know if we can assist you with any other questions or concerns! Regards, Outfox Support
  13. Hello @hohmanboys We are sorry to hear that you are having issues with the Outfox connection. Please contact our support team at support@getoutfox.com and attach you logs so we can review them. You can find the guide on how to send us your logs at https://www.getoutfox.com/support#how-do-i-find-my-log-files Thanks!
  14. Hello @dangquangphuoc2305! We are sorry to hear that you are having issues. Please contact our support team directly at https://www.getoutfox.com/support so we can look into this further for you. Regards, Outfox Support
  15. Hello Sepums, Please send your connection logs to support@getoutfox.com so we can review them. How to send your logs: https://www.getoutfox.com/support#how-do-i-find-my-log-files Thanks! Outfox Support