Derek

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Derek last won the day on February 20

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About Derek

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    Outfox Customer Support
  1. Hey @desaishrusti7, Thanks for the comparison inquiry. I hope some users of both services come forward and share their experiences, but I'll provide some insight to get the ball rolling. We sure hope that Outfox will out perform anything provided from WTFast, but to be honest, it all depends on your specific location, network conditions and of course, available routes to the game servers. Some users come to us expecting a magic bullet, but unfortunately, their connection is already pretty good and we aren't able to provide a faster connection to the game server they're playing on. Other users, however, happen to have a terrible connection either due to location or ISP and they see quite the improvement using Outfox. Basically, YMMV. In regards to the global infrastructure, we've got that handled! Our founders have been "in the business" so to speak since '94 and have well established infrastructure. I'll drop some links below with all the juicy info, plus some more articles from the blog. Our parent company and About Outfox Outfox VS the competition, Outfox VS a VPN, Intelligence inside the Connection, and Clever Routing.
  2. Hey @irtzach19, Thanks for the message, we're sorry to hear about the trouble there playing RSS. We offer you an alternate path to the game server, sometimes it will offer a better connection quality, sometimes it won't. For some of our users we can consistently offer a better connection each match due to their current network conditions. From what stats you have provided it appears that your normal internet connection is offering a better connection to the game server than what our connection can offer. If you haven't done so already, we would advise rebooting both the computer and your router to refresh the network. Should the same issue persist, then Outfox wouldn't be able to improve your specific connection quality.
  3. Hey @gszero, Apologies for the delayed reply. We have looked into this issue with Smite and can confirm that the Outfox connection does continue even after the match ends. We note that in order to end the connection you must completely close the game. We'll do some more investigation and see if we can get the Outfox connection to end in a better manner after the match and get that implemented in the next update. As to the update, we don't currently have an ETA at this time. Should Outfox get into that buggy flickering unresponsive state again, try restarting the service. 1) Open Windows search or the Run prompt and type in: services.msc 2) Open the Services list and locate Outfox 3) Click to highlight Outfox in the services list and choose the option to Stop the service 4) Give it several seconds to stop, then choose the option to Start the service. 5) Launch Outfox
  4. Hey @blaze507, Sorry for the trouble there with the Outfox program, I would like to have you stop and start the Outfox service to see if you experience the issue still afterwards. Please follow the below steps: 1) Close the Outfox application 2) Open Windows search or the Run prompt and type in: services.msc 3) Open the Services list and locate Outfox 4) Click to highlight Outfox in the services list and choose the option to Stop the service 5) Give it several seconds to stop, then choose the option to Start the service. 6) Launch Outfox
  5. Hey @kevin94400, Sorry for the trouble with the Outfox program, I would like to have you stop and start the Outfox service to see if you experience the issue still afterwards. Please follow the below steps: 1) Close the Outfox application 2) Open Windows search or the Run prompt and type in: services.msc 3) Open the Services list and locate Outfox 4) Click to highlight Outfox in the services list and choose the option to Stop the service 5) Give it several seconds to stop, then choose the option to Start the service. 6) Launch Outfox
  6. Hey @billimausi11, Thank's for posting today! I understand that you're seeing a discrepancy in your ping times. This is expected behavior as we calculate the ping to the game servers differently than how the game developers calculate their in game ping. Our blog post below goes in to more detail about this process. https://www.getoutfox.com/blog/outfox-vs-in-game-ping In regards to is it actually doing anything, well that depends. During the start of the match, Outfox performs tests to determine, at that moment, which connection would be better and chooses to enable or not based on the results. If you see "Outfox Connection: In Use", then you're using our path to the game server for that match. Should you see "Outfox Connection: Not Used", then we were not able to provide a better connection than your ISPs to the game server for that match. Thanks!
  7. Oye @matiasrojascomas1 Lamento escuchar sobre el problema allí. Puede intentar instalar y / o reparar 2015, luego intente instalar Outfox nuevamente. https://www.microsoft.com/en-us/download/details.aspx?id=53840&751be11f-ede8-5a0c-058c-2ee190a24fa6=True
  8. ¡Hola! Póngase en contacto con nuestro equipo de asistencia para obtener más ayuda: https://www.getoutfox.com/support Hello! Please contact our support team for further assistance: https://www.getoutfox.com/support
  9. Hola @delaquintanamontenegrolukas, Pedimos disculpas por los problemas con el programa Outfox. Me gustaría que detenga e inicie el servicio de Outfox para ver si experimenta el problema aún después. Por favor, siga los pasos a continuación: 1) Cerrar la aplicación Outfox. 2) Abra la búsqueda de Windows o el indicador de Ejecución y escriba: services.msc 3) Abre la lista de servicios y localiza Outfox 4) Haga clic para resaltar Outfox en la lista de servicios y elija la opción para detener el servicio 5) Dale varios segundos para que se detenga, luego elige la opción para Iniciar el servicio. 6) Lanzar Outfox Hello @delaquintanamontenegrolukas, We apologize for the trouble with the Outfox program, I would like to have you stop and start the Outfox service to see if you experience the issue still afterwards. Please follow the below steps: 1) Close the Outfox application 2) Open Windows search or the Run prompt and type in: services.msc 3) Open the Services list and locate Outfox 4) Click to highlight Outfox in the services list and choose the option to Stop the service 5) Give it several seconds to stop, then choose the option to Start the service. 6) Launch Outfox
  10. Hey @felipecastelo5, To force Outfox you would go to the settings menu of Outfox and select the specific server location you need to connect to. Thanks!
  11. Hey @arcticofficialfox, While there isn't a way to skip the trial period, we can assure you that the service and features available in the trial period are the same once the account is converted to a paid subscription. We hope you enjoy the service! Thanks!
  12. Hey @niwttwo, You're welcome. MU online isn't supported at this time. The current list of supported games can be found here. If you wish to request this game, head over to the request section of the forum. Thanks!
  13. Hey @niwttwo, Sorry to see you're experiencing that service error there. We offer a troubleshooting guide for that here. Thanks!
  14. Hey @asdfgwe323232, Sorry to hear about the trouble there. We've updated to patch 23 and tested PUBG with Outfox and didn't experience any issues. Could you clarify how you know for a fact that BattlEye detected Outfox and blocked the match? Did you receive any error messages? What other programs/services are you running along with OF and PUBG? BattlEye is pretty touchy and can even flag you watching a movie in Chrome. Any screenshots would be beneficial. Thanks!
  15. Hey @dj_yry, Yes, billing information is required as stated on the Humble Bundle site. https://support.humblebundle.com/hc/en-us/articles/360006727654 The code isn't visible when entering the billing information as Support has already applied it to your account. Once your trial ends, your free year of service will start. We hope you enjoy the service! Thanks!