Dustin

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About Dustin

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    Outfox Customer Support
  1. Hey, Thanks for using our forums to bring this issue to our attention. Have you had any luck trying the advise we have in our Help Guides section? Dustin|Outfox Support
  2. LAG

    Hi, Thanks for clearing those options up for us. We'll be best able to help resolve any issues by looking at your log files. Here's how you can find your log files and share them with us. Find the log files for your session at the following directory paths: %ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log %AppData%\Golden Frog, GmbH\Outfox\OutfoxUI.log Open File Explorer (Win 8/10), also called Windows Explorer (Win 7). Click in the field at the top that displays what directory you are in. It is the longer field to the left of the Search bar. Enter the Outfox directory in this format: %ProgramData%\Golden Frog, GmbH\Outfox (Do this for both paths) Press Enter. Locate the Outfox.log and OutfoxUI.log files in their respective folders. Contact our support team via email or chat directly and have the log files ready. You can also log in to the Forum and post your issue there. Support will use information in the log files to troubleshoot your issue. Regards, Dustin|Outfox Support
  3. LAG

    Hello, Are you using the fastest server option or are you manually selecting the server? Are you playing on the same game server as yesterday?
  4. Hey Calima, Sorry to hear you're having trouble with Teamspeak and Outfox. Can you tell us a little more about what's happening so we can better assist? Do you receive any error messages when you attempt to connect? From teamspeak itself or from a server you were connected to prior to Outfox being connected? Is this happening with all Teamspeak servers or a specific one? Do you know if this behavior is linked to a specific Outfox server or is it happening on "Fastest Server? Dustin Outfox|Support
  5. Hi Ronaldo, We don't actually have a 32-bit version for our Outfox program. This may be something we look into in the future, but as of right now we only have the 64-bit installer. Dustin Outfox|Support
  6. Hey, Thanks for using our official forums. We actually have a post with steps to address this issue. Should this not work please let our support team know directly: support@getoutfox.com Dustin Outfox|Support
  7. Hey, Thanks for using our forum to get in contact with us. We've had reports that restarting the Outfox service can resolve this issue. However, if it doesn't can you send us the log files for your application to support@getoutfox.com so we can look into a better fix for you. Here's how you can find your log files and share them with us. Find the log files for your session at the following directory paths: %ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log %AppData%\Golden Frog, GmbH\Outfox\OutfoxUI.log Open File Explorer (Win 8/10), also called Windows Explorer (Win 7). Click in the field at the top that displays what directory you are in. It is the longer field to the left of the Search bar. Enter the Outfox directory in this format: %ProgramData%\Golden Frog, GmbH\Outfox (Do this for both paths) Press Enter. Locate the Outfox.log and OutfoxUI.log files in their respective folders. Dustin Outfox|Support
  8. Hey, It's not a problem if you didn't notice the connection stats while you were in game. In order for us to get a better look at what might be happening can you send us an e-mail with your log files for the application? We'll be best able to help resolve any issues by looking at your log files. Here's how you can find your log files and share them with us. Find the log files for your session at the following directory paths: %ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log %AppData%\Golden Frog, GmbH\Outfox\OutfoxUI.log Open File Explorer (Win 8/10), also called Windows Explorer (Win 7). Click in the field at the top that displays what directory you are in. It is the longer field to the left of the Search bar. Enter the Outfox directory in this format: %ProgramData%\Golden Frog, GmbH\Outfox (Do this for both paths) Press Enter. Locate the Outfox.log and OutfoxUI.log files in their respective folders. Send directly to our support team via email support@getoutfox.com Support will use the information in the log files to troubleshoot your issue. Dustin Outfox|Support
  9. Hey xp3hu, Sorry to hear about your issues while playing League. This obviously isn't the intended behavior of the app. Are you setting the connection to a specific server location or are you leaving it defaulted to the 'Fastest Server' option? Does the connection information in the app update even when you have the message that there is no current session? Dustin Outfox|Support
  10. Hey, Thanks for getting back to us regarding your -100% issue. This can happen when latency values aren't retrieved properly or if ICMP is blocked. It is a possible firewall or local network configuration issue. You will need to make sure your router isn't blocking any type of ICMP traffic and the firewall should not be restricting network traffic. You might also try disabling any firewalls temporarily to diagnose. If the above suggestion doesn't work can you the following steps to send us your application logs: Find the log files for your session at the following directory paths: %ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log %AppData%\Golden Frog, GmbH\Outfox\OutfoxUI.log Open File Explorer (Win 8/10), also called Windows Explorer (Win 7). Click in the field at the top that displays what directory you are in. It is the longer field to the left of the Search bar. Enter the Outfox directory in this format: %ProgramData%\Golden Frog, GmbH\Outfox (Do this for both paths) Press Enter. Locate the Outfox.log and OutfoxUI.log files in their respective folders. Contact our support team via email or chat directly and have the log files ready. You can also log in to the Forum and post your issue there. Support will use information in the log files to troubleshoot your issue. Dustin Outfox|Support
  11. Hey Tristinlord, Sorry to hear you are having an issue with the Outfox application, and of course we definitely want to get this issue fixed for you. To get started can you send our support team a screenshot of any errors that pop up (if there are any) when the application is loading. Also, we'll be best able to help resolve any issues by looking at your log files. Here's how you can find your log files and share them with us. Find the log files for your session at the following directory paths: %ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log %AppData%\Golden Frog, GmbH\Outfox\OutfoxUI.log Open File Explorer (Win 8/10), also called Windows Explorer (Win 7). Click in the field at the top that displays what directory you are in. It is the longer field to the left of the Search bar. Enter the Outfox directory in this format: %ProgramData%\Golden Frog, GmbH\Outfox (Do this for both paths) Press Enter. Locate the Outfox.log and OutfoxUI.log files in their respective folders. Contact our support team via email or chat directly and have the log files ready. You can also log in to the Forum and post your issue there. Support will use information in the log files to troubleshoot your issue. Dustin Outfox|Support
  12. Hey Fabio, Thanks for bringing this to our attention. Are you being routed to a US server when a match starts or when you launch the game itself? Do you have your game set to a specific datacenter or is it still automatic? We definitely want to get this issue sorted out for you, why don't you contact us directly (support@getoutfox.com). Dustin Outfox Support
  13. Hey, We apologize for the BSOD issues with PUBG. We are actively working on getting a solution out to rectify the issue. At this time we are seeing a connection between certain anti-virus programs and the BSOD. Can you attempt to disable any AV programs you have running and relaunch Outfox and PUBG to see if the crash still happens? Thanks, Dustin Outfox Support
  14. Hey Lucas, This is definitely something we are working to resolve. Can you please contact our support team directly via e-mail (support@getoutfox.com) so we can get some specific data from you ? Thanks in advance, Dustin Outfox Support
  15. Hey, Thank you for sending this log file for us. While we look through it, can you test to see if using 'Fastest Server' results in the same chat issues with Overwatch? Regards, Dustin Outfox Support!