Jack M

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Jack M last won the day on February 11

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About Jack M

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    Outfox Customer Success
  1. Hello @264apk264 That error typically means the Outfox service failed to start and the user interface wasn't able to contact it. It is not common, but the simplest solution to this would be to restart your machine and see if it reoccurs. If restarting is not an option immediately, then you could stop and start the service using the steps below. 1. Open Windows search or the Run prompt and type in: services.msc 2. Open the Services list and locate Outfox. 3. Click to highlight Outfox in the services list and choose the option to Stop the service. 4. Give it several seconds, then choose the option to Start the service. 5. Launch Outfox. If you're still experiencing this issue after trying these steps, please send an email to support@getoutfox.com with your Outfox log attached. You can locate the log in %ProgramData%\Golden Frog and GmbH\Outfox\Outfox.log. Kind regards,
  2. Hello @heeraachemicals, Thank you for reaching out. Outfox can help to reduce your ping and latency as that is what it's designed for. However, this can be different each time you start an online match. Outfox will determine at the beginning of a match whether it is able to route you to the game server quicker than your ISP is able to. Once it determines who has the faster connection, it'll use that connection during your online match. This being said, it may not always have a better route than your ISP so sometimes it may not use Outfox's connection. It can't always guarantee a better connection as there are a lot of other variables outside of our control. Because of this, to ensure the best performance possible, we recommend always using the "Fastest Server" option in your settings. Kind regards,
  3. Hello @vincerosales3, Thanks for reaching out! You can actually find a list of our currently supported games, here: https://www.getoutfox.com/support#what-games-does-outfox-support Please let us know if you have any other questions or concerns! Kind regards,
  4. Oye @romaalessandro123 , Gracias por la respuesta. Pido disculpas por las molestias. Sin embargo, no hay forma de que tu juego juegue con un ping específico. Todo lo que Outfox hace es brindarle una mejor conexión si puede proporcionar una. No hay una manera de determinar a qué ping o latencia terminarás jugando, ya que hay muchos factores fuera de nuestro control para determinar eso. Saludos cordiales,
  5. Hola @romaalessandro123 , Los resultados que recibe cuando se conecta a un juego en Outfox generalmente siempre serán diferentes. Esto se debe a que se basa en el lugar donde se aloja el juego, así como en la ruta a ese servidor de juegos en ese momento. Según las capturas de pantalla que ha proporcionado, parece que Outfox funciona como se esperaba. Con la excepción de aquel donde el ping fue -1%. Lo que parece ser una ocurrencia rara. Lo mejor que podemos sugerir es asegurarnos de que haya seleccionado el servidor más rápido. Saludos cordiales,
  6. Hola @romaalessandro123 , Esto solo significa que en el momento en que comenzó el partido, Outfox determinó que tenía una mejor conexión. Sin embargo, eso cambió desde el comienzo del partido. Esto generalmente significa que su conexión nativa y la conexión de Outfox son bastante similares. Si desea que profundicemos en esto, comuníquese con nuestro equipo de soporte con sus archivos de registro adjuntos. Saludos cordiales,
  7. Hola @romaalessandro123 , Gracias por la respuesta. Desafortunadamente, no podemos ayudar a actualizar la red ya que esto queda fuera de nuestro alcance de soporte. Dicho esto, si tiene problemas para ingresar al chat, también puede intentar enviar un correo electrónico a support@getoutfox.com Saludos cordiales,
  8. Oye @jaimovazquez, Primero, me gustaría mencionar que trasladé su publicación de "Solicitudes de funciones y juegos" al Foro de "Soporte técnico". Lamento escuchar sobre los problemas para iniciar sesión en Outfox. Intente los siguientes pasos para reiniciar el servicio: Abra la búsqueda de Windows o el mensaje Ejecutar y escriba: services.msc Abra la lista de servicios y busque Outfox Haga clic para resaltar Outfox en la lista de servicios y elija la opción para detener el servicio Espere varios segundos para detenerse, luego elija la opción para Iniciar el servicio. Lanzar Outfox Si el problema persiste, tome los archivos de registro y envíelos junto con cualquier captura de pantalla del problema o mensaje de error a support@getoutfox.com https://www.getoutfox.com/support#how-do-i-find-my-log-files ¡Gracias!
  9. hello @matteorglolix We're sorry to hear you're experiencing this issue with packet loss while playing Fortnite! Can we have you reach out to our support team at https://www.getoutfox.com/support. When you reach out, can we also have you provide screenshots of the packet loss you're seeing as well as your logs. You can use the link below for instructions on how to find your log files: https://www.getoutfox.com/support#how-do-i-find-my-log-files We look forward to resolving this issue for you! Kind regards,
  10. hey @DDeees, We apologize for any confusion on this matter. However, what this is stating is that your normal connection through your ISP is actually faster than what Outfox can provide. I would like to mention that this can differ from game to game. But for this reason, Outfox did not use it's connection since your normal connection for that game was actually better. Please let us know if you have any further questions or concerns. Kind regards,
  11. Hey @rafael.gilardino Thanks for reaching out to us in regards to this issue. We apologize for the confusion on this. However, the ping that Outfox reads is going to read differently then what shows in game. This is due to the way the game itself measures the ping. You can actually find more information regarding this, here: https://www.getoutfox.com/support#why-is-there-a-difference-between-my-in-game-ping-and-the-outfox-ping We hope this helps to clarify! Kind regards,
  12. Hello @dragon1h.h1 Thank you for bringing this to our attention! We'll send this feedback over to the appropriate department! Kind regards,
  13. Hello @nicklindhorst78 We're sorry to hear you're experiencing this issue with Outfox. The way Outfox determines if it will use its connection or your native connection is based off the when the match starts. Before a match states, Outfox will ping the server using its connection, then ping the server again using your native connection. This means at the time you start your match, your native connection was actually better than the Outfox connection. However, that connection changed over the course of the match. One thing we definitely suggest to ensure you're getting the best connection with Outfox is to make sure you're using the "Fastest Server" option in the Outfox settings. If you are using Fastest Server and you're still having issues, feel free to reach out to our support team at https://www.getoutfox.com/support and provide us with your log files so we can look into this further for you. https://www.getoutfox.com/support#how-do-i-find-my-log-files
  14. Hola @cardenasmatiasaxel El objetivo principal para el que se crea Outfox es reducir la latencia. Sin embargo, cuanto más lejos esté físicamente de la ubicación del servidor que está seleccionando puede causar una latencia más alta. Es por eso que solo podemos garantizar la mejor conexión cuando utilizamos el "Servidor más rápido". Dicho esto, si está utilizando la ubicación del "Servidor más rápido" en la configuración del servidor y aún experimenta problemas de latencia. Luego, envíe un correo electrónico a support@getoutfox.com con su registro de Outfox adjunto. Puede ubicar el registro en% ProgramData% \ Golden Frog and GmbH \ Outfox \ Outfox.log.
  15. Hello @cardenasmatiasaxel El tiempo de ping que ves en Outfox diferirá de lo que ves en el juego. Puede encontrar más información al respecto, aquí: https://www.getoutfox.com/support#why-is-there-a-difference-between-my-in-game-ping-and-the-outfox-ping