Jack M

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Jack M last won the day on October 22 2019

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About Jack M

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    Outfox Customer Success
  1. Hey @mursejeff Thanks for reaching back out. We're happy to hear you were able to get Outfox to load. The reason you aren't seeing anything happen when you launch Tarkov is because that is currently not a supported game. You can find the list of our supported games, here: https://www.getoutfox.com/support#what-games-does-outfox-support Additionally, if you wish to have this game be considered for future Outfox support, head over to our Features & Game Requests section of the forum. Best regards!
  2. Hey @mursejeff Sorry to hear you're having trouble. Can you please try the following steps to help resolve this: 1. Restart the computer. 2. Restart the service: - Open Windows search or the Run prompt and type in: services.msc - Open the Services list and locate Outfox. - Click to highlight Outfox in the services list and choose the option to Stop the service. - Give it several seconds, then choose the option to Start the service. - Launch Outfox. 3. Reinstall the app. If you're still experiencing this issue after trying these steps, please send an email to support@getoutfox.com with your Outfox log attached. You can locate the log in %ProgramData%\Golden Frog and GmbH\Outfox\Outfox.log. Thanks!
  3. Hola, Gracias por llegar a nosotros. Para garantizar que reciba la mejor conexión posible, le sugerimos que utilice la opción "Servidor más rápido" en la configuración de Outfox. Esto asegurará que Outfox use la mejor conexión posible para ayudar a reducir su ping y latencia.
  4. Hello @dtiberio5 We're sorry to hear you're having this issue. This isn't an issue we are aware of at all. Can we have you reach out to our support team with screenshots of what you're seeing so we can look into this further for you? You can contact our support by visiting https://www.getoutfox.com/support Regards,
  5. We're always looking to add new games and we appreciate your interest in bringing this game to Outfox! We will definitely pass the word along to the appropriate department! We also advise posting your suggestions in the Features & Game Requests forum for more visibility with our developers! https://www.getoutfox.com/forum/index.php?/forum/5-feature-game-requests/
  6. Hey! We're sorry to hear you're experiencing this issue! In order for us to get a better understanding of what's happening here, I'd like to have you reach out to our support team with your log files and a description of the issue so we can look into this further for you! You can email us at support@getoutfox.com Here is how you find your log files: https://www.getoutfox.com/support#how-do-i-find-my-log-files
  7. Hello! Thank's for reaching out. Our team is currently considering new games to be added to Outfox. With this, we suggest posting your suggestions in the Feature & Game Requests section of the forum for them to see! https://www.getoutfox.com/forum/index.php?/forum/5-feature-game-requests/