Jack M

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Jack M last won the day on October 22

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About Jack M

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    Outfox Customer Success
  1. Hello @dtiberio5 We're sorry to hear you're having this issue. This isn't an issue we are aware of at all. Can we have you reach out to our support team with screenshots of what you're seeing so we can look into this further for you? You can contact our support by visiting https://www.getoutfox.com/support Regards,
  2. We're always looking to add new games and we appreciate your interest in bringing this game to Outfox! We will definitely pass the word along to the appropriate department! We also advise posting your suggestions in the Features & Game Requests forum for more visibility with our developers! https://www.getoutfox.com/forum/index.php?/forum/5-feature-game-requests/
  3. Hey! We're sorry to hear you're experiencing this issue! In order for us to get a better understanding of what's happening here, I'd like to have you reach out to our support team with your log files and a description of the issue so we can look into this further for you! You can email us at support@getoutfox.com Here is how you find your log files: https://www.getoutfox.com/support#how-do-i-find-my-log-files
  4. Thank's for your inquiry! Outfox is designed to reduce latency by taking your current connection provided by your ISP and checking the route in which your connection is routed to the game's server. Since Outfox has a network of servers all over the world, it then checks to see if it can provide a quicker route to the game server with less "hops" in-between you and the game server. If Outfox determines that your ISP's connection is quicker at that time or for that particular game, then your native connection will be used instead of Outfox's. Additionally, you can always sign up for a 14 day free trial to see if it suits your needs!
  5. Hello! Thank's for reaching out. Our team is currently considering new games to be added to Outfox. With this, we suggest posting your suggestions in the Feature & Game Requests section of the forum for them to see! https://www.getoutfox.com/forum/index.php?/forum/5-feature-game-requests/