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About Kane

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    Outfox Customer Success
  1. Hey @shettigarroshni432 Glad to hear that is working well for you, and always nice to hear from our customers. If you have any questions or need any assistance please feel free to contact us at any time. https://www.getoutfox.com/support Regards,
  2. Hey @lucastokash647 Sorry to hear that you are having trouble with that. If you are wanting Outfox to be used every time you are using it to make sure that you can get the lowest possible ping in game, change from using the Fastest Server in the options to the nearest location to the servers you are playing on at that moment. Doing this will force the connection to use Outfox instead of the app determining which connection to use. If issues persist please feel free to contact our support here with the email associated with your account: https://www.getoutfox.com/support Regards,
  3. We're always adding new games and we appreciate your interest in bringing this game to Outfox! We'll pass this request along to the right people. Regards,
  4. Hey @19georgemak35 Sorry to hear you are having trouble playing LoL with Outfox. I'd first like to address that you will most likely see a different in what is shown on our Outfox ping versus what you are seeing in the game. A more detailed explanation can be found here: https://www.getoutfox.com/blog/outfox-vs-in-game-ping When we gather network information to determine ping values, we are using raw ping data for your connection over our network. Sometimes, this will cause a discrepancy between the ping time you see with Outfox and the ping time you see in your game, as an example -100. In-game ping reports likely include additional factors such as latency overhead for server processing. Outfox pings are accurate to the network latency and do not include such factors. Now seeing -100% ping improvement on Outfox can happen when latency values aren't retrieved properly or if ICMP is blocked. It's possibly due to firewall or local network configuration issues. Please ensure your router isn't blocking any type of ICMP traffic, and your AV/Firewall software should not restrict that traffic. You might also need to disable router/software firewall temporarily to diagnose this. Should the issue persist or you have any other issues that arise, grab the log files and just send them to support@getoutfox.com https://www.getoutfox.com/support#how-do-i-find-my-log-files Thanks!
  5. Hola, @epccarnicero ¡Gracias por contactar al soporte de Outfox! Parece que este juego no es compatible en este momento. Lo sentimos, pero esa es una gran sugerencia. ¡Siempre estamos agregando nuevos juegos y apreciamos su interés en llevar este juego a Outfox! Pasaremos esta solicitud a las personas adecuadas, y también puede publicar en nuestro foro de Outfox y nuestras páginas de Discord aquí: https://www.getoutfox.com/forum/index.php?/forum/5-feature-game-requests/ ¡Gracias nuevamente por su interés en Outfox y Golden Frog! Si tiene alguna otra pregunta o inquietud, háganoslo saber. Saludos,
  6. Hello, I'd suggest using the fastest server option in order to get the lowest ping. That should provide you with the best results. If you have any other question, please contact our support team at https://www.getoutfox.com/support Regards,