Logan

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Logan last won the day on September 11 2018

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About Logan

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    Red Fox
  1. Hi! I'm sorry to hear of the trouble. We have a troubleshooting guide for this issue outlined in the link below. Please check it out! I hope this helps!
  2. Hello! I'm sorry to hear of the trouble. It sounds like you could simply be experiencing a latency/packet loss issue when using your mobile data. Have you run any speed tests from your PC while you're on your tethered data connection to see what kind of speeds you're getting? If things seem to be within normal limits, I would recommend emailing our support team directly with a copy of your logs so that we can take a closer look and run a ping/trace to see if you're experiencing any packet loss. You can find your Outfox logs by following these instructions: https://www.getoutfox.com/support#how-do-i-find-my-log-files Thanks!
  3. Hi! I'm sorry to hear you're experiencing this issue. Could you please try restarting the service? To do this, please close Outfox, open your task manager, and from the processes tab, locate the Outfox service, right click, then choose "end task." Then, relaunch Outfox to see if the issue persists. Thanks!
  4. Hey! I'm sorry to hear of the trouble. Does this happen with specific games, or when connecting with a specific server in Outfox (or are you using the fastest server option)? Have you tried uninstalling and reinstalling the app to see if the issue persists? Looking forward to your reply.
  5. Thank you for the update. Could you please reproduce the issue for us, and then pass along your log files to the support team? Find the log files for your session at the following directory paths: %ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log %AppData%\Golden Frog, GmbH\Outfox\OutfoxUI.log Open File Explorer (Win 8/10), also called Windows Explorer (Win 7). Click in the field at the top that displays what directory you are in. It is the longer field to the left of the Search bar. Enter the Outfox directory in this format: %ProgramData%\Golden Frog, GmbH\Outfox (Do this for both paths) Press Enter. Locate the Outfox.log and OutfoxUI.log files in their respective folders. Please send these to support@getoutfox.com. Thanks!
  6. Hey! I'm sorry to hear of the trouble. Where exactly are you seeing "your connection to the host has been lost"? Is it in any specific game, or are you seeing this in the Outfox application? What exactly happens when you experience this issue with Overwatch? Are you using the fastest server option, or are you manually selecting a server?
  7. Hey! Sorry for the trouble, but we don't have a way of obtaining your log files without you sending them to us. Are you having problems with any particular step? We'd be happy to help clarify.
  8. Hello! If League is connecting you to a server in Ireland, it is likely because it is the server located closest to you geographically. Outfox, on the other hand, will select the server that will provide you with the cleanest routing to the game server, and therefore lower your ping. I hope this clears up any confusion.
  9. @TrufflesQ As long as you have valid billing information associated with your account, it should be good to go as soon as the trial ends.
  10. Hello! Sorry for the trouble with this! No payment information is required to sign up for a trial, but a purchase must be made to continue using the service after the trial period has ended. What is the error you are receiving after attempting to make the purchase?
  11. Hi! Are you able to log into our website? If so, please follow the instructions in the above post by Tyler so that we can get you taken care of ASAP. Thanks!
  12. Hi! I'm sorry to hear of the trouble. Is this happening with a specific game, or can you reproduce the same issue with multiple games? Have you attempted to uninstall and reinstall the application to see if the issue persists? If not, please give this a try and let us know the results. I would also recommend sending your logs to our support team for review. Find the log files for your session at the following directory paths: %ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log %AppData%\Golden Frog, GmbH\Outfox\OutfoxUI.log Open File Explorer (Win 8/10), also called Windows Explorer (Win 7). Click in the field at the top that displays what directory you are in. It is the longer field to the left of the Search bar. Enter the Outfox directory in this format: %ProgramData%\Golden Frog, GmbH\Outfox (Do this for both paths) Press Enter. Locate the Outfox.log and OutfoxUI.log files in their respective folders. Email the logs, along with a description of the issue to support@getoutfox.com Thanks!
  13. Hi! Thanks for getting back to us. Outfox should not be using one of our servers if it determines that it cannot improve your ping. If you are selecting the fastest server option and it is still connecting you to one of our servers and increasing your ping, we would want to take a look into that. If you would be willing to reinstall the app and reproduce the issue for us, we would be happy to take a look at your logs. Find the log files for your session at the following directory paths: %ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log %AppData%\Golden Frog, GmbH\Outfox\OutfoxUI.log Open File Explorer (Win 8/10), also called Windows Explorer (Win 7). Click in the field at the top that displays what directory you are in. It is the longer field to the left of the Search bar. Enter the Outfox directory in this format: %ProgramData%\Golden Frog, GmbH\Outfox (Do this for both paths) Press Enter. Locate the Outfox.log and OutfoxUI.log files in their respective folders. Once you've located the log files, please send an email to support@getoutfox.com with the logs attached and a description of the issue. Thanks for your time!
  14. overwatch

    Thanks for getting back to us. I'm sorry to hear the issue is persisting. I went ahead and did some testing, and unfortunately I was not able to replicate the issue. Do you possibly have any AV/Firewall software running, or perhaps a VPN? Also, have you always experienced this issue, or is it something that only began recently, like say after the 3/20 Overwatch patch? Looking forward to your reply!
  15. overwatch

    Hi! Thanks for bringing this to our attention. That certainly is strange behavior. Which game server are you playing on? NA, Europe, Asia? Does this happen on multiple servers? Have you tested this with multiple Outfox servers? If not, I would recommend giving this a try by manually selecting a couple of different servers for a few games in Quick Play. I would also recommend the classic uninstall/reinstall to see if the issue persists, if you haven't done so already. We look forward to hearing back from you!