Daniel

Staff
  • Content count

    44
  • Joined

  • Last visited

  • Days Won

    20

Daniel last won the day on August 21 2019

Daniel had the most liked content!

Community Reputation

3 Clever

1 Follower

About Daniel

  • Rank
    Outfox Customer Success
  1. Hi, sorry to hear that you don't wish to continue with Outfox. Thanks for trying it out though! If you log into your account here, you will see an option to cancel - https://www.getoutfox.com/controlpanel/login If you have any trouble with that, please contact our support team and we can help with getting your account cancelled - https://www.getoutfox.com/support
  2. Hi, sorry for the trouble. First of all, if you've changed Outfox's server location to a specific location, we recommend changing it back to "Fastest Server" to ensure the best possible connection. Outfox is rather situational in how much it can help with a particular game from a particular Internet connection. At the start of each session, Outfox makes a quick comparison between your base Internet connection, and the connection that Outfox can provide for that session. Based on what Outfox sees in that moment, it makes the decision to connect for that session, or, if your default connection looks better, it will not connect and your session will begin without using Outfox's connection. However, if your Internet connection fluctuates more than others, or if there is some network infrastructure between you and the Outfox server that is causing an inconsistent connection, it can make it difficult for Outfox to determine if it will be able to provide a beneficial connection to that session. Due to factors like that, Outfox may see at the start of a session that it can provide a better connection, but as the session goes on, fluctuations can make it so that your default connection would have actually been better for that session. It may help to restart your in-home network equipment if you can. But even so, the above issue may still occur. This is part of why we offer a 14-day free trial period at the start of a new account - this gives you a chance to see just how beneficial Outfox will be for you. If someone finds that Outfox isn't able to help them very much, they can cancel the account before getting billed.
  3. Hey, sorry to hear that. Please contact our customer support team for help with your account - https://www.getoutfox.com/support
  4. Hi, thanks for your question. First of all, if you've changed Outfox's server location to a specific location, we recommend changing it back to "Fastest Server" to ensure the best possible connection. Outfox is rather situational in how much it can help with a particular game from a particular Internet connection. At the start of each session, Outfox makes a quick comparison between your base Internet connection, and the connection that Outfox can provide for that session. Based on what Outfox sees in that moment, it makes the decision to connect for that session, or, if your default connection looks better, it will not connect and your session will begin without using Outfox's connection. However, if your Internet connection fluctuates more than others, or if there is some network infrastructure between you and either the game's server or the Outfox server that is causing an inconsistent connection, it can make it difficult for Outfox to determine if it will be able to provide a beneficial connection to that session. Due to factors like that, Outfox may see at the start of a session that it can provide a better connection, but as the session goes on, fluctuations can make it so that your default connection would have actually been better for that session. It may help to restart your in-home network equipment if you can. But even so, the above issue may still occur. This is part of why we offer a 14-day free trial period at the start of a new account - this gives you a chance to see just how beneficial Outfox will be for you. If someone finds that Outfox isn't able to help them very much, they can cancel the account before getting billed.
  5. world of tanks

    Hey, Sorry to hear that, that definitely shouldn't be happening. If you've set Outfox to use a specific server location, we recommend setting it back to the default setting, which is "Fastest Server." If you're still having trouble, please contact our support team so we can take a look - https://www.getoutfox.com/suport
  6. Hey, Sorry for the trouble with logging into the Outfox app. If you haven't already, I'd recommend reinstalling the Outfox app. If you're still having trouble logging in, please contact our support team so we can take a look - https://www.getoutfox.com/support
  7. Hi there, Sorry for the trouble with this. I'd definitely recommend reinstalling the Outfox app if you haven't already. If you're still having trouble, please contact our support team and we'll be glad to help - https://www.getoutfox.com/support
  8. Hey there! Sorry for the trouble you're having with Outfox. There are some steps here which may help with that, if you're still having trouble - https://www.getoutfox.com/forum/index.php?/topic/124-troubleshooting-service-error/ If you still have issues after trying the suggestions at the link above, then please contact our support team so we can help out - https://www.getoutfox.com/support
  9. Hi, sorry for the trouble here. It may help to reinstall Outfox. If the problem persists, then it may help to reinstall Smite as well, though I know that may be difficult to do, depending on bandwidth and whether or not you have a data cap enforced by your ISP. If you continue having this trouble, please reach out to our support team so we can gather additional info to help us get this figured out for you - https://www.getoutfox.com/support
  10. Hi there, It looks like Outfox is detecting that the game's server, not your location, is Montreal QC. I see that it has set your Outfox server to a location in Germany, which makes sense due to you being located in EU. If you're still noticing this, and if you're sure that Rainbow 6 is not using a server located in Canada, then please contact our support team so we can gather some additional information from you - https://www.getoutfox.com/support
  11. Thanks for your feedback. Outfox is kind of situational - its ability to help will depend on how your Internet connection is routing your connection to certain games. I think if you continued using it, you would likely see many cases where Outfox was able to improve your connections. But if you need to cancel, we understand.
  12. Hi, sorry for the trouble. You may have better luck in a different browser. If you continue to have trouble, please contact our support team - https://www.getoutfox.com/support
  13. Sorry to hear about the trouble you're having with Valorant. Please contact our support team - https://www.getoutfox.com/support
  14. Thanks a lot for the suggestion!
  15. Hello! Your requests are being heard by our engineers. I can't say for sure when it might happen, but it's very likely that Apex Legends will be added to Outfox in the future. We know that it's immensely popular right now!