Daniel

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Daniel last won the day on August 21 2019

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About Daniel

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    Outfox Customer Success
  1. Bienvenido a nuestro foro, lamento escuchar los problemas que está teniendo. Aquí hay algunos pasos que probablemente ayudarán a que la aplicación Outfox se quede atascada en la etapa "Cargando": https://www.getoutfox.com/forum/index.php?/topic/124-troubleshooting-service-error/ También ten en cuenta que Outfox no reconocerá un juego hasta que estés en una partida activa. Entonces, cuando abres un juego por primera vez y estás en su menú principal, Outfox no reconocerá el juego. Pero después de iniciar una partida real en el juego, Outfox debería reconocer el juego y mostrar la información de la sesión actual. Si hay algo más en lo que podamos ayudar, no dude en ponerse en contacto con nuestro equipo de soporte: https://www.getoutfox.com/support
  2. Sorry for the trouble! Please make sure you are starting an actual online match in Destiny - Outfox won't recognize a game when you're in the game's menus, but when you start a match, Outfox should then recognize the game. If Outfox isn't recognizing Destiny even when you've started a game, then it's possible that some antivirus or firewall software are interfering with Outfox. Try disabling any security software, and see if that helps. If it does, then you should be able to configure the software so that it doesn't interfere with Outfox. If that doesn't help either, it can also help to fully uninstall and reinstall Outfox. If you're still having trouble with Outfox not recognizing Destiny, please get in touch with support - https://www.getoutfox.com/support
  3. Thanks for the feedback! Sorry to hear that Outfox didn't make an improvement to your games' connection quality. Please get in touch with support and we'll be glad to help out - https://www.getoutfox.com/support
  4. Hola, perdón por el problema que estás teniendo. No hay diferencia en cómo funciona el servicio, si la cuenta está en su período de prueba gratuito o si está completamente pagada. Puede ser útil desinstalar completamente y luego reinstalar la aplicación Outfox. Para mejorar la estabilidad general de su red, también puede ayudar reiniciar su equipo de red, como su módem y / o enrutador, si tiene acceso a él. Tenga en cuenta que es posible que Outfox no siempre pueda mejorar su conexión. A veces, su proveedor de Internet proporcionará una mejor conexión de forma predeterminada y, en esos casos, Outfox no iniciará ninguna conexión. Si tiene más preguntas o inquietudes, comuníquese con el servicio de asistencia: https://www.getoutfox.com/support
  5. singin

    Hey, sorry for the trouble! First, make sure you can log into your account here with the same email and password you're using in the Outfox app - https://www.getoutfox.com/controlpanel/login If you can't log in there either, then you may need to reset your password - the link to do that is on the the sign-in page, right above the password field. If you find that you can log into the account on our website, but still can't log into the Outfox app, then it's possible that some antivirus or firewall is blocking the sign-in process. Try disabling that and see if you can log in. If that doesn't help, then please try uninstall and then reinstalling the Outfox app. And if you still have trouble logging in after that, please get in touch with support so we can take a closer look - https://www.getoutfox.com/support
  6. You are probably right that you'd normally get the best ping on the Garena Singapore server. But just as a test, could you try on a non-Garena server in League to see if the issue is specific to the Garena servers?
  7. That is strange for sure. If you disable any antivirus or firewall that might be running on the computer, does that make any sort of difference? Also, could you try on a different Garena server in League, as well as a non-Garena server in league if you can? I'm wondering if this might be specific to the Garena League servers or not.
  8. Hi, sorry to hear about the trouble you're having. Have you specified either of the Singapore servers in the Outfox settings? And if you have, does it work any better if you change it back to the default setting of "Fastest Server"? The Fastest Server option should connect you to the best possible Outfox server, and we recommend using it in most cases. I hope that helps, let us know!
  9. Hey there, I've looked over your screenshot and reviewed the account on our end, and from everything I can see, your last payment was successful, the account is active and you will not be billed again until June 1st, which is one month after your recent payment. I think there might be some confusion with the way that dates are shown on our site vs the way that dates are shown on your computer. Dates showing in your account information on our website are in this format: MM/DD/YYYY While it appears that dates on your computer are shown in a different format: DD/MM/YYYY I think this might have contributed to the confusion. If you have any other questions, please feel free to reply here or contact our support team - https://www.getoutfox.com/support
  10. Oye, lamento escuchar eso. Póngase en contacto con nuestro equipo de soporte, estaremos encantados de ayudarle: https://www.getoutfox.com/support
  11. ¡Oye, perdón por las molestias! Pruebe los pasos aquí; es probable que estos pasos solucionen los problemas de inicio de sesión y carga: https://www.getoutfox.com/forum/index.php?/topic/124-troubleshooting-service-error/ Si continúa teniendo problemas, comuníquese con nuestro equipo de soporte para que podamos echar un vistazo: https://www.getoutfox.com/support
  12. Lamento escuchar los problemas que tiene al usar Outfox con Fortnite. Recomendamos utilizar la opción "servidor más rápido" en Outfox para garantizar la mejor conexión posible. También puede ser útil reinstalar la aplicación Outfox. Si aún tiene problemas con Fortnite, comuníquese con nuestro equipo de soporte aquí: https://www.getoutfox.com/suport
  13. Hi, sorry to hear that. Make sure Outfox is set to use the "fastest server" setting for server location. If you're still having trouble, it may help to uninstall and reinstall Outfox. If you can do the same with World of Tanks, that might help too. If you're still having trouble using Outfox with World of Tanks, please get in touch with our support team - https://www.getoutfox.com/support
  14. Hola, lamento escuchar los problemas que tienes con League of Legends. Asegúrese de que Outfox esté configurado para utilizar el "servidor más rápido". También puede ser útil desinstalar completamente y luego reinstalar Outfox. Si sigues teniendo problemas en League of Legends, ponte en contacto con nuestro equipo de soporte aquí: https://www.getoutfox.com/support
  15. Sorry to hear that! It may help to uninstall and reinstall the Outfox app. It may also help to do the same thing with World of Tanks, if you can. If you're still having trouble playing World of Tanks with Outfox running, please get in touch with our support team so we can take a closer look - https://www.getoutfox.com/support