Daniel

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Daniel last won the day on August 21 2019

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About Daniel

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    Outfox Customer Success
  1. Hey there, I've looked over your screenshot and reviewed the account on our end, and from everything I can see, your last payment was successful, the account is active and you will not be billed again until June 1st, which is one month after your recent payment. I think there might be some confusion with the way that dates are shown on our site vs the way that dates are shown on your computer. Dates showing in your account information on our website are in this format: MM/DD/YYYY While it appears that dates on your computer are shown in a different format: DD/MM/YYYY I think this might have contributed to the confusion. If you have any other questions, please feel free to reply here or contact our support team - https://www.getoutfox.com/support
  2. Oye, lamento escuchar eso. Póngase en contacto con nuestro equipo de soporte, estaremos encantados de ayudarle: https://www.getoutfox.com/support
  3. ¡Oye, perdón por las molestias! Pruebe los pasos aquí; es probable que estos pasos solucionen los problemas de inicio de sesión y carga: https://www.getoutfox.com/forum/index.php?/topic/124-troubleshooting-service-error/ Si continúa teniendo problemas, comuníquese con nuestro equipo de soporte para que podamos echar un vistazo: https://www.getoutfox.com/support
  4. Lamento escuchar los problemas que tiene al usar Outfox con Fortnite. Recomendamos utilizar la opción "servidor más rápido" en Outfox para garantizar la mejor conexión posible. También puede ser útil reinstalar la aplicación Outfox. Si aún tiene problemas con Fortnite, comuníquese con nuestro equipo de soporte aquí: https://www.getoutfox.com/suport
  5. Hi, sorry to hear that. Make sure Outfox is set to use the "fastest server" setting for server location. If you're still having trouble, it may help to uninstall and reinstall Outfox. If you can do the same with World of Tanks, that might help too. If you're still having trouble using Outfox with World of Tanks, please get in touch with our support team - https://www.getoutfox.com/support
  6. Hola, lamento escuchar los problemas que tienes con League of Legends. Asegúrese de que Outfox esté configurado para utilizar el "servidor más rápido". También puede ser útil desinstalar completamente y luego reinstalar Outfox. Si sigues teniendo problemas en League of Legends, ponte en contacto con nuestro equipo de soporte aquí: https://www.getoutfox.com/support
  7. Sorry to hear that! It may help to uninstall and reinstall the Outfox app. It may also help to do the same thing with World of Tanks, if you can. If you're still having trouble playing World of Tanks with Outfox running, please get in touch with our support team so we can take a closer look - https://www.getoutfox.com/support
  8. Hey, sorry for the trouble here. Please try fully uninstalling and then reinstalling the Outfox app. If you still have trouble with World of Tanks, then it may help to reinstall that as well, if you can. If you're still unable to use Outfox with World of Tanks, please contact support so we can take a look and help out - https://www.getoutfox.com/support
  9. Sorry to hear about that! Could you get with our support team so we can collect your application logs and help out with this? - https://www.getoutfox.com/support
  10. Hey, sorry for the trouble there. Though you're not seeing exactly the same thing described in this article, the steps here will usually resolve issues with Outfox showing up as a black screen, and will hopefully resolve the issue with DOTA as well - https://www.getoutfox.com/forum/index.php?/topic/124-troubleshooting-service-error/ If you keep having trouble, please get with our support team here so we can take a look - https://www.getoutfox.com/support
  11. Hey, sorry for the trouble you're having! Though the problem isn't presenting in quite the same way, the steps here will usually resolve the issue you're having - https://www.getoutfox.com/forum/index.php?/topic/124-troubleshooting-service-error/ If you continue to have trouble with the Outfox app, please reach out to our support team so we can take a look - https://www.getoutfox.com/support
  12. Hi, sorry to hear that you don't wish to continue with Outfox. Thanks for trying it out though! If you log into your account here, you will see an option to cancel - https://www.getoutfox.com/controlpanel/login If you have any trouble with that, please contact our support team and we can help with getting your account cancelled - https://www.getoutfox.com/support
  13. Hi, sorry for the trouble. First of all, if you've changed Outfox's server location to a specific location, we recommend changing it back to "Fastest Server" to ensure the best possible connection. Outfox is rather situational in how much it can help with a particular game from a particular Internet connection. At the start of each session, Outfox makes a quick comparison between your base Internet connection, and the connection that Outfox can provide for that session. Based on what Outfox sees in that moment, it makes the decision to connect for that session, or, if your default connection looks better, it will not connect and your session will begin without using Outfox's connection. However, if your Internet connection fluctuates more than others, or if there is some network infrastructure between you and the Outfox server that is causing an inconsistent connection, it can make it difficult for Outfox to determine if it will be able to provide a beneficial connection to that session. Due to factors like that, Outfox may see at the start of a session that it can provide a better connection, but as the session goes on, fluctuations can make it so that your default connection would have actually been better for that session. It may help to restart your in-home network equipment if you can. But even so, the above issue may still occur. This is part of why we offer a 14-day free trial period at the start of a new account - this gives you a chance to see just how beneficial Outfox will be for you. If someone finds that Outfox isn't able to help them very much, they can cancel the account before getting billed.
  14. Hey, sorry to hear that. Please contact our customer support team for help with your account - https://www.getoutfox.com/support
  15. Hi, thanks for your question. First of all, if you've changed Outfox's server location to a specific location, we recommend changing it back to "Fastest Server" to ensure the best possible connection. Outfox is rather situational in how much it can help with a particular game from a particular Internet connection. At the start of each session, Outfox makes a quick comparison between your base Internet connection, and the connection that Outfox can provide for that session. Based on what Outfox sees in that moment, it makes the decision to connect for that session, or, if your default connection looks better, it will not connect and your session will begin without using Outfox's connection. However, if your Internet connection fluctuates more than others, or if there is some network infrastructure between you and either the game's server or the Outfox server that is causing an inconsistent connection, it can make it difficult for Outfox to determine if it will be able to provide a beneficial connection to that session. Due to factors like that, Outfox may see at the start of a session that it can provide a better connection, but as the session goes on, fluctuations can make it so that your default connection would have actually been better for that session. It may help to restart your in-home network equipment if you can. But even so, the above issue may still occur. This is part of why we offer a 14-day free trial period at the start of a new account - this gives you a chance to see just how beneficial Outfox will be for you. If someone finds that Outfox isn't able to help them very much, they can cancel the account before getting billed.