Daniel

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Daniel last won the day on August 21 2019

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About Daniel

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    Outfox Customer Success
  1. Sorry to hear about the trouble you're having with Valorant. Please contact our support team - https://www.getoutfox.com/support
  2. Thanks a lot for the suggestion!
  3. Hello! Your requests are being heard by our engineers. I can't say for sure when it might happen, but it's very likely that Apex Legends will be added to Outfox in the future. We know that it's immensely popular right now!
  4. Sorry to hear that you're having this issue as well. I tried, but wasn't able to replicate this issue myself. Please make sure that Outfox is set to use "Fastest Server". It may also help to reinstall Outfox on your computer. If you're still having trouble, then please use the instructions posted by Terrene above to provide your log files to our support team.
  5. Sounds good. If you set the server to Brazil, but Outfox still occasionally does not use its connection for your game session, please contact our support team and let us know about that - https://www.getoutfox.com/support
  6. Hi, sorry for the trouble with this! Please try the steps here - https://www.getoutfox.com/forum/index.php?/topic/124-troubleshooting-service-error/ If the problem persists, please contact our support team here - https://www.getoutfox.com/support
  7. Please make a post about that here! - https://www.getoutfox.com/forum/index.php?/forum/5-feature-game-requests/
  8. We're sorry, but Warzone is not currently supported by Outfox. You can see which games we support here - https://www.getoutfox.com/forum/index.php?/topic/12-game-support-list/
  9. Hola, perdón por los problemas que tienes. Si tiene algún antivirus o firewall en ejecución, desactívelo temporalmente, luego reinicie Outfox e intente una vez más. Si aún no puede iniciar sesión en la aplicación Outfox, póngase en contacto con nuestro equipo de soporte aquí para obtener ayuda - https://www.getoutfox.com/support
  10. Hi, sorry to hear about the trouble you're having with Outfox. Please check and make sure that you can log into the Outfox website using the same email and password that you're trying in the Outfox app. If it doesn't work on the website either, then you most likely will just need to reset your password. If you find that you can log into the website, but not the Outfox app, then please try uninstalling and then reinstalling the Outfox app. If you still have trouble after that, then please contact our support team with the following information: 1. A screenshot showing Outfox when it fails to log in 2. App logs. You can use the instructions here to find them: https://www.getoutfox.com/support#how-do-i-find-my-log-files 3. Please browse to this page, and provide a screenshot of what shows here: https://api.gfpnet.com/gaming/self (provide a screenshot of confirm if they see an IP address and timestamp page) 4. Please browse to this page as well, and provide a screenshot of this too: https://api.gfpnet.com/gaming/latency/8.8.8.8 (will tell us latency info) To take a screen shot in Windows: 1. Press the Print Screen key on your keyboard. It may be labeled [PrtScn]. 2. Open an image editing program, such as Microsoft Paint. 3. Go to the Edit menu and choose Paste. 4. If prompted to enlarge the image, choose Yes. 5. Go to the File Menu and choose Save As. 6. Navigate to the folder where you want to save the image. 7. Type a file name for the image. 8. Select a file type (Generally the GIF format works best when saving screen shots of application windows). 9. Click the Save button. 10. Attach it to your reply to us.
  11. Hola y bienvenidos a nuestro foro. Lamento escuchar sobre los problemas que está teniendo con Outfox. Intente los pasos aquí para intentar solucionarlo: https://www.getoutfox.com/forum/index.php?/topic/124-troubleshooting-service-error/ Si el problema persiste, comuníquese con nuestro equipo de soporte aquí: https://www.getoutfox.com/support
  12. ¡Gracias por publicar esta sugerencia en nuestro foro! No tenemos ningún plan actual para comenzar a apoyar Geforce Now, ¡pero puede ser posible en el futuro!
  13. ¡Hola! En este momento, Outfox no funciona con juegos que se lanzan a través de Geforce ahora. Debería jugar Fortnite normalmente y directamente desde su computadora para que Outfox marque la diferencia.
  14. Welcome to our forum! We're sorry, but we don't have any plans to create an Outfox Google Chrome extension. Outfox is for gaming exclusively, and isn't used like other general-purpose VPNs. Since Outfox is for games that don't run within Google Chrome, we likely won't implement a Google Chrome extension for Outfox.
  15. Thanks for bringing this to our attention. It's not from us, so please ignore it.