Daniel

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Daniel last won the day on August 21 2019

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About Daniel

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    Outfox Customer Success
  1. You are probably right that you'd normally get the best ping on the Garena Singapore server. But just as a test, could you try on a non-Garena server in League to see if the issue is specific to the Garena servers?
  2. That is strange for sure. If you disable any antivirus or firewall that might be running on the computer, does that make any sort of difference? Also, could you try on a different Garena server in League, as well as a non-Garena server in league if you can? I'm wondering if this might be specific to the Garena League servers or not.
  3. Hi, sorry to hear about the trouble you're having. Have you specified either of the Singapore servers in the Outfox settings? And if you have, does it work any better if you change it back to the default setting of "Fastest Server"? The Fastest Server option should connect you to the best possible Outfox server, and we recommend using it in most cases. I hope that helps, let us know!
  4. Hey there, I've looked over your screenshot and reviewed the account on our end, and from everything I can see, your last payment was successful, the account is active and you will not be billed again until June 1st, which is one month after your recent payment. I think there might be some confusion with the way that dates are shown on our site vs the way that dates are shown on your computer. Dates showing in your account information on our website are in this format: MM/DD/YYYY While it appears that dates on your computer are shown in a different format: DD/MM/YYYY I think this might have contributed to the confusion. If you have any other questions, please feel free to reply here or contact our support team - https://www.getoutfox.com/support
  5. Oye, lamento escuchar eso. Póngase en contacto con nuestro equipo de soporte, estaremos encantados de ayudarle: https://www.getoutfox.com/support
  6. ¡Oye, perdón por las molestias! Pruebe los pasos aquí; es probable que estos pasos solucionen los problemas de inicio de sesión y carga: https://www.getoutfox.com/forum/index.php?/topic/124-troubleshooting-service-error/ Si continúa teniendo problemas, comuníquese con nuestro equipo de soporte para que podamos echar un vistazo: https://www.getoutfox.com/support
  7. Lamento escuchar los problemas que tiene al usar Outfox con Fortnite. Recomendamos utilizar la opción "servidor más rápido" en Outfox para garantizar la mejor conexión posible. También puede ser útil reinstalar la aplicación Outfox. Si aún tiene problemas con Fortnite, comuníquese con nuestro equipo de soporte aquí: https://www.getoutfox.com/suport
  8. Hi, sorry to hear that. Make sure Outfox is set to use the "fastest server" setting for server location. If you're still having trouble, it may help to uninstall and reinstall Outfox. If you can do the same with World of Tanks, that might help too. If you're still having trouble using Outfox with World of Tanks, please get in touch with our support team - https://www.getoutfox.com/support
  9. Hola, lamento escuchar los problemas que tienes con League of Legends. Asegúrese de que Outfox esté configurado para utilizar el "servidor más rápido". También puede ser útil desinstalar completamente y luego reinstalar Outfox. Si sigues teniendo problemas en League of Legends, ponte en contacto con nuestro equipo de soporte aquí: https://www.getoutfox.com/support
  10. Sorry to hear that! It may help to uninstall and reinstall the Outfox app. It may also help to do the same thing with World of Tanks, if you can. If you're still having trouble playing World of Tanks with Outfox running, please get in touch with our support team so we can take a closer look - https://www.getoutfox.com/support
  11. Hey, sorry for the trouble here. Please try fully uninstalling and then reinstalling the Outfox app. If you still have trouble with World of Tanks, then it may help to reinstall that as well, if you can. If you're still unable to use Outfox with World of Tanks, please contact support so we can take a look and help out - https://www.getoutfox.com/support
  12. Sorry to hear about that! Could you get with our support team so we can collect your application logs and help out with this? - https://www.getoutfox.com/support
  13. Hey, sorry for the trouble there. Though you're not seeing exactly the same thing described in this article, the steps here will usually resolve issues with Outfox showing up as a black screen, and will hopefully resolve the issue with DOTA as well - https://www.getoutfox.com/forum/index.php?/topic/124-troubleshooting-service-error/ If you keep having trouble, please get with our support team here so we can take a look - https://www.getoutfox.com/support
  14. Hey, sorry for the trouble you're having! Though the problem isn't presenting in quite the same way, the steps here will usually resolve the issue you're having - https://www.getoutfox.com/forum/index.php?/topic/124-troubleshooting-service-error/ If you continue to have trouble with the Outfox app, please reach out to our support team so we can take a look - https://www.getoutfox.com/support
  15. Hi, sorry to hear that you don't wish to continue with Outfox. Thanks for trying it out though! If you log into your account here, you will see an option to cancel - https://www.getoutfox.com/controlpanel/login If you have any trouble with that, please contact our support team and we can help with getting your account cancelled - https://www.getoutfox.com/support