Daniel

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Everything posted by Daniel

  1. Thanks for bringing this to the attention of our forum users! I hope our support team has a resolution for you soon.
  2. Hello, Sorry for the trouble with this. Please try installing the Microsoft C++ redistributable packages from the following links: 2015 C++ Redistributable Download (install both x64 and x86) 2012 C++ Redistributable Download (install both x64 and x86) Once that's done, try opening the Outfox installation file by right-clicking it and selecting "run as administrator." If you still have trouble after trying that, then please contact our support team so we can help out - https://www.goldenfrog.com/contact-support
  3. Sorry to hear about the trouble you're having! If you're still experiencing this, please contact our support team here so we can help out - https://www.getoutfox.com/support
  4. Hello, Sorry for the delay in getting back to you here. Outfox will only affect Rocket League in games. It won't affect your selling of in-game items. And it doesn't affect security in any way, it only affects your game's connection when you are in an active game session. To get Outfox to work with Rocket League, all you need to do is have the Outfox app open and logged in when you start a game of Rocket League. You will need to start an actual match before Outfox will do anything with your Rocket League connection. Outfox won't do anything when you're in the game's main menu, it will only initialize when you start a game. Let us know if there is anything else we can help with.
  5. Thanks for the suggestion! While the Outfox app itself hasn't been updated in a while, we are continually making changes and improvements behind the scenes to improve Outfox.
  6. Sorry for the trouble with this! Please look at step number 4 on this page, and install both the C++ files there: https://www.getoutfox.com/forum/index.php?/topic/124-troubleshooting-service-error/ If the problem persists, then please try all the other steps on the page. If you still have trouble after that, please contact us so we can help further: https://www.getoutfox.com/support
  7. I haven't personally used Outfox for or while streaming, but Outfox uses very little CPU power because it's connection is not encrypted. Since the Outfox app doesn't have to encrypt or decrypt data, its CPU usage is relatively low. With your particular setup, I don't think Outfox would noticeably affect the load on your CPU.
  8. Hello, Sorry for the long delay in our response here. The negative 100% ping can happen when latency values aren't retrieved properly or if ICMP is blocked. It is a possible firewall or local network configuration issue. You should ensure your router isn't blocking any type of ICMP traffic and your firewall softrware should not restrict that traffic either. Might need to disable router/software firewalls temporarily to diagnose. We can't be sure why you would notice Outfox connecting more often when you're using Streamlab. My best guess regarding that would be that Streamlabs alters your connection in such a way that Outfox more frequently detects that it can provide a better connection than your default connection. If you have any further questions, please contact us here - https://www.getoutfox.com/support
  9. Hello, Sorry for the trouble with this. Please make sure that Outfox's server is set to "fastest server" in the Outfox settings. If it already is, then please contact our support team so we can help out with this - https://www.getoutfox.com/support
  10. Hello, Your screenshot seems to show your normal Internet connection had trouble for a moment, but Outfox was able to bypass the problem, or at least that's what the screenshot seems to indicate. Please contact our support team here and we'll be glad to help out - https://www.getoutfox.com/support If you're more comfortable speaking a language different from English, then please speak your native language, and we can translate. We may be able to understand you better that way.
  11. Sorry for the trouble with this. The steps here may help with the trouble you're having with the Outfox app - https://www.getoutfox.com/forum/index.php?/topic/124-troubleshooting-service-error/ If you continue to have trouble with Outfox, please contact our support team, and we'll be glad to help out - https://www.getoutfox.com/support
  12. Thanks a lot for the feedback, every bit helps. I wonder, if you can find out which location Siege normally connects to after the initial connection to their server in Canada, and then set Outfox to connect to a location that's close to the server's location, does that make a difference? Our support team would be glad to look into these issues. You can contact them here - https://www.getoutfox.com/support
  13. Sorry for the trouble with this! It may help to uninstall the VyprVPN app, and then reinstall it by clicking on the installation file and selecting "run as administrator". If the problem persists after that, then please contact our support team so we can help out: https://www.getoutfox.com/support
  14. Sorry for the trouble with this! It may help to uninstall the VyprVPN app, and then reinstall it by clicking on the installation file and selecting "run as administrator". If the problem persists after that, then please contact our support team so we can help out: https://www.getoutfox.com/support