Daniel

Staff
  • Content count

    29
  • Joined

  • Last visited

  • Days Won

    20

Everything posted by Daniel

  1. Sorry to hear that you're having this issue as well. I tried, but wasn't able to replicate this issue myself. Please make sure that Outfox is set to use "Fastest Server". It may also help to reinstall Outfox on your computer. If you're still having trouble, then please use the instructions posted by Terrene above to provide your log files to our support team.
  2. Sounds good. If you set the server to Brazil, but Outfox still occasionally does not use its connection for your game session, please contact our support team and let us know about that - https://www.getoutfox.com/support
  3. Hi, sorry for the trouble with this! Please try the steps here - https://www.getoutfox.com/forum/index.php?/topic/124-troubleshooting-service-error/ If the problem persists, please contact our support team here - https://www.getoutfox.com/support
  4. Please make a post about that here! - https://www.getoutfox.com/forum/index.php?/forum/5-feature-game-requests/
  5. We're sorry, but Warzone is not currently supported by Outfox. You can see which games we support here - https://www.getoutfox.com/forum/index.php?/topic/12-game-support-list/
  6. Hola, perdón por los problemas que tienes. Si tiene algún antivirus o firewall en ejecución, desactívelo temporalmente, luego reinicie Outfox e intente una vez más. Si aún no puede iniciar sesión en la aplicación Outfox, póngase en contacto con nuestro equipo de soporte aquí para obtener ayuda - https://www.getoutfox.com/support
  7. Hi, sorry to hear about the trouble you're having with Outfox. Please check and make sure that you can log into the Outfox website using the same email and password that you're trying in the Outfox app. If it doesn't work on the website either, then you most likely will just need to reset your password. If you find that you can log into the website, but not the Outfox app, then please try uninstalling and then reinstalling the Outfox app. If you still have trouble after that, then please contact our support team with the following information: 1. A screenshot showing Outfox when it fails to log in 2. App logs. You can use the instructions here to find them: https://www.getoutfox.com/support#how-do-i-find-my-log-files 3. Please browse to this page, and provide a screenshot of what shows here: https://api.gfpnet.com/gaming/self (provide a screenshot of confirm if they see an IP address and timestamp page) 4. Please browse to this page as well, and provide a screenshot of this too: https://api.gfpnet.com/gaming/latency/8.8.8.8 (will tell us latency info) To take a screen shot in Windows: 1. Press the Print Screen key on your keyboard. It may be labeled [PrtScn]. 2. Open an image editing program, such as Microsoft Paint. 3. Go to the Edit menu and choose Paste. 4. If prompted to enlarge the image, choose Yes. 5. Go to the File Menu and choose Save As. 6. Navigate to the folder where you want to save the image. 7. Type a file name for the image. 8. Select a file type (Generally the GIF format works best when saving screen shots of application windows). 9. Click the Save button. 10. Attach it to your reply to us.
  8. Hola y bienvenidos a nuestro foro. Lamento escuchar sobre los problemas que está teniendo con Outfox. Intente los pasos aquí para intentar solucionarlo: https://www.getoutfox.com/forum/index.php?/topic/124-troubleshooting-service-error/ Si el problema persiste, comuníquese con nuestro equipo de soporte aquí: https://www.getoutfox.com/support
  9. ¡Gracias por publicar esta sugerencia en nuestro foro! No tenemos ningún plan actual para comenzar a apoyar Geforce Now, ¡pero puede ser posible en el futuro!
  10. ¡Hola! En este momento, Outfox no funciona con juegos que se lanzan a través de Geforce ahora. Debería jugar Fortnite normalmente y directamente desde su computadora para que Outfox marque la diferencia.
  11. Welcome to our forum! We're sorry, but we don't have any plans to create an Outfox Google Chrome extension. Outfox is for gaming exclusively, and isn't used like other general-purpose VPNs. Since Outfox is for games that don't run within Google Chrome, we likely won't implement a Google Chrome extension for Outfox.
  12. Thanks for bringing this to our attention. It's not from us, so please ignore it.
  13. Hey there, Outfox will only affect your Internet connection in the games that Outfox supports. If you leave Outfox open, and do other stuff on the Internet, or play games which aren't supported by Outfox, Outfox will not affect those connections in any way.
  14. Thanks for bringing this to the attention of our forum users! I hope our support team has a resolution for you soon.
  15. Hello, Sorry for the trouble with this. Please try installing the Microsoft C++ redistributable packages from the following links: 2015 C++ Redistributable Download (install both x64 and x86) 2012 C++ Redistributable Download (install both x64 and x86) Once that's done, try opening the Outfox installation file by right-clicking it and selecting "run as administrator." If you still have trouble after trying that, then please contact our support team so we can help out - https://www.goldenfrog.com/contact-support
  16. Sorry to hear about the trouble you're having! If you're still experiencing this, please contact our support team here so we can help out - https://www.getoutfox.com/support
  17. Hello, Sorry for the delay in getting back to you here. Outfox will only affect Rocket League in games. It won't affect your selling of in-game items. And it doesn't affect security in any way, it only affects your game's connection when you are in an active game session. To get Outfox to work with Rocket League, all you need to do is have the Outfox app open and logged in when you start a game of Rocket League. You will need to start an actual match before Outfox will do anything with your Rocket League connection. Outfox won't do anything when you're in the game's main menu, it will only initialize when you start a game. Let us know if there is anything else we can help with.
  18. Thanks for the suggestion! While the Outfox app itself hasn't been updated in a while, we are continually making changes and improvements behind the scenes to improve Outfox.
  19. Sorry for the trouble with this! Please look at step number 4 on this page, and install both the C++ files there: https://www.getoutfox.com/forum/index.php?/topic/124-troubleshooting-service-error/ If the problem persists, then please try all the other steps on the page. If you still have trouble after that, please contact us so we can help further: https://www.getoutfox.com/support
  20. I haven't personally used Outfox for or while streaming, but Outfox uses very little CPU power because it's connection is not encrypted. Since the Outfox app doesn't have to encrypt or decrypt data, its CPU usage is relatively low. With your particular setup, I don't think Outfox would noticeably affect the load on your CPU.
  21. Hello, Sorry for the long delay in our response here. The negative 100% ping can happen when latency values aren't retrieved properly or if ICMP is blocked. It is a possible firewall or local network configuration issue. You should ensure your router isn't blocking any type of ICMP traffic and your firewall softrware should not restrict that traffic either. Might need to disable router/software firewalls temporarily to diagnose. We can't be sure why you would notice Outfox connecting more often when you're using Streamlab. My best guess regarding that would be that Streamlabs alters your connection in such a way that Outfox more frequently detects that it can provide a better connection than your default connection. If you have any further questions, please contact us here - https://www.getoutfox.com/support
  22. Hello, Sorry for the trouble with this. Please make sure that Outfox's server is set to "fastest server" in the Outfox settings. If it already is, then please contact our support team so we can help out with this - https://www.getoutfox.com/support
  23. Hello, Your screenshot seems to show your normal Internet connection had trouble for a moment, but Outfox was able to bypass the problem, or at least that's what the screenshot seems to indicate. Please contact our support team here and we'll be glad to help out - https://www.getoutfox.com/support If you're more comfortable speaking a language different from English, then please speak your native language, and we can translate. We may be able to understand you better that way.
  24. Sorry for the trouble with this. The steps here may help with the trouble you're having with the Outfox app - https://www.getoutfox.com/forum/index.php?/topic/124-troubleshooting-service-error/ If you continue to have trouble with Outfox, please contact our support team, and we'll be glad to help out - https://www.getoutfox.com/support
  25. Thanks a lot for the feedback, every bit helps. I wonder, if you can find out which location Siege normally connects to after the initial connection to their server in Canada, and then set Outfox to connect to a location that's close to the server's location, does that make a difference? Our support team would be glad to look into these issues. You can contact them here - https://www.getoutfox.com/support