Question

buenas noches

se presenta problema durante la instalación de Outfox en mi PC

adjunto error.

 

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Hello @zxdlaix

Sorry to hear you're having trouble with the installation. I am happy to assist you. 

Please follow these steps to resolve the error: 


1. Click on your Windows start menu and type appwiz.cpl and open appwiz.cpl to launch Programs & Features.
2. Locate the Microsoft Visual C++ 2015 Redistributables and uninstall it. (Skip this step if you do not see a VC2015 file) 
3. Reboot your computer. 
4. Reinstall the redistributable files with the following links: 

https://www.microsoft.com/en-us/download/details.aspx?id=53840&751be11f-ede8-5a0c-058c-2ee190a24fa6=True

Once you've installed the VC 2015 file, try reinstalling Outfox. 

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Posted (edited)

...

Edited by zxdlaix
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On 12/4/2019 at 7:50, Kayleigh said:

Hola @zxdlaix

Lamento escuchar que está teniendo problemas con la instalación. Estoy feliz de ayudarle. 

Por favor, siga estos pasos para resolver el error: 


1. Haga clic en el menú de inicio de Windows y escriba appwiz.cpl y abra appwiz.cpl para iniciar Programas y características.
2. Localice los Redistribuibles de Microsoft Visual C ++ 2015 y desinstálelos. (Omita este paso si no ve un archivo VC2015) 
3. Reinicie su computadora. 
4. Reinstale los archivos redistribuibles con los siguientes enlaces: 

https://www.microsoft.com/en-us/download/details.aspx?id=53840&751be11f-ede8-5a0c-058c-2ee190a24fa6=True

Una vez que haya instalado el archivo VC 2015, intente reinstalar Outfox. 

 

 

 

AHORA SII::

 

GRACIAS POR ENTREGARME LOS ARCHIVOS DE VC 2015. 

 

LO QUE  REALIZE FUE DESINSTALAR LA VERCION VC 2017 E INSTALE VC 2015 EL CUAL NO SE ENCOINTRABA INSTALADO.

 

 

GRACIAS

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Hey @zxdlaix,

We are glad to read that Outfox is now working for you!

If you ever have another issue with Outfox, don't hesitate to let us know. You can always reach our 24/7 Support Team at https://www.getoutfox.com/support

Best Regards,

Samuel
Outfox Customer Support
Team Manager

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