mursejeff

Outfox will not load

5 posts in this topic

After downloading, Outfox has been "loading" for over 10 min.

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Hey @mursejeff

Sorry to hear you're having trouble. Can you please try the following steps to help resolve this:

1. Restart the computer. 
2. Restart the service:

- Open Windows search or the Run prompt and type in: services.msc 
- Open the Services list and locate Outfox. 
- Click to highlight Outfox in the services list and choose the option to Stop the service. 
- Give it several seconds, then choose the option to Start the service. 
- Launch Outfox.

3. Reinstall the app. 

If you're still experiencing this issue after trying these steps, please send an email to support@getoutfox.com with your Outfox log attached.  You can locate the log in %ProgramData%\Golden Frog and GmbH\Outfox\Outfox.log.

Thanks!

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Ok.  I got it to load.  I started Tarkov.  The display on Outfox shows no improvement or any other setting.  It is all just dashes.

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Hey @mursejeff

Thanks for reaching back out. We're happy to hear you were able to get Outfox to load. The reason you aren't seeing anything happen when you launch Tarkov is because that is currently not a supported game. You can find the list of our supported games, here: https://www.getoutfox.com/support#what-games-does-outfox-support

Additionally, if you wish to have this game be considered for future Outfox support, head over to our Features & Game Requests section of the forum. 

Best regards!

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