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tgmackean

Outfox not recognising PUBG game when entering match

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Just started my free trial of outfox. When I enter into a match in PUBG outfox doesn't seem to recognise it. I've tried reset my network connection, closing the game, restarting outfox and loading into a match but I play out the entire match without outfox recognizing the game

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2 answers to this question

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Hello,

Sorry to see you are having issues with the app recognizing PUBG. I will be glad to assist you with this.

Does this happen with any other supported game? Can you try uninstalling and reinstalling the app and see if that works for you? If not, please contact our support team at https://www.getoutfox.com/support with your Outfox log file.

  1. Find the log file for your session at the following directory: %ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log

    a. Open File Explorer (Win 8/10), also called Windows Explorer (Win 7).
    b. Click in the field at the top that displays what directory you are in. It is the longer field to the left of the Search bar.
    c. Enter the Outfox directory in this format: %ProgramData%\Golden Frog, GmbH\Outfox
    d. Press Enter.
    e. Locate the Outfox.log file.

Regards,

Outfox Support

 

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