Question

I get NOT USED about 50% of my games and then when the game is over it says if i had used outfox it would have been 30% better, so why not be IN USE???

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Hello @nicklindhorst78

We're sorry to hear you're experiencing this issue with Outfox. The way Outfox determines if it will use its connection or your native connection is based off the when the match starts. Before a match states, Outfox will ping the server using its connection, then ping the server again using your native connection. This means at the time you start your match, your native connection was actually better than the Outfox connection. However, that connection changed over the course of the match. 

One thing we definitely suggest to ensure you're getting the best connection with Outfox is to make sure you're using the "Fastest Server" option in the Outfox settings. 

If you are using Fastest Server and you're still having issues, feel free to reach out to our support team at https://www.getoutfox.com/support and provide us with your log files so we can look into this further for you. 

https://www.getoutfox.com/support#how-do-i-find-my-log-files

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