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zeck8541

The app give me a worse ping that without, and doesn't accurately report the actual ping to the game server

Question

I installed your app as a trial to see if it would improve my ping rates for games. It seem that it actually makes it worse. 

I have two complaints. 

1. It will either report that it's doing a far better job that it actually is, because it will report that it is improving the ping rate, when it actually isn't changing it at all.

2. It will actually make the ping worse than if I were not using the app at all. 

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3 answers to this question

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Hi @zeck8541, Sorry to hear you're not having a good experience with Outfox. To address your concerns:

1. We get this question a lot! Ping is a calculated value and there isn't really one way that is standardized. There will always be a difference between in-game ping and Outfox ping (or any other program you might use to measure ping). You can read more in our blog post here: https://www.getoutfox.com/blog/outfox-vs-in-game-ping

2. Are you using the Fastest Server option or have you selected Des Moines for the Outfox server manually? This may be one reason it is slower as manually selecting the server will "override" the Fastest Server option. I also noticed that your connection at the start of the session is very close to Outfox's. It's rare, but it can sometimes happen that Outfox makes its decision on which connection to use, and then the standard connection improves after that point. Outfox does not switch connections mid-session because doing so would disrupt the game. You can also read more about that here: https://www.getoutfox.com/support#will-outfox-switch-servers-while-i-am-in-game-if-it-finds-a-faster-connection.

My suggestion would be to make sure you are connected to the Fastest Server option and try a few sessions. If you are still seeing that the Outfox connection is not helping, you can also reach out to our support team via email or chat and they can walk you through some additional steps to troubleshoot: https://www.getoutfox.com/support

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38 minutes ago, Jes Kinskey said:

Hi @zeck8541, Sorry to hear you're not having a good experience with Outfox. To address your concerns:

1. We get this question a lot! Ping is a calculated value and there isn't really one way that is standardized. There will always be a difference between in-game ping and Outfox ping (or any other program you might use to measure ping). You can read more in our blog post here: https://www.getoutfox.com/blog/outfox-vs-in-game-ping

2. Are you using the Fastest Server option or have you selected Des Moines for the Outfox server manually? This may be one reason it is slower as manually selecting the server will "override" the Fastest Server option. I also noticed that your connection at the start of the session is very close to Outfox's. It's rare, but it can sometimes happen that Outfox makes its decision on which connection to use, and then the standard connection improves after that point. Outfox does not switch connections mid-session because doing so would disrupt the game. You can also read more about that here: https://www.getoutfox.com/support#will-outfox-switch-servers-while-i-am-in-game-if-it-finds-a-faster-connection.

My suggestion would be to make sure you are connected to the Fastest Server option and try a few sessions. If you are still seeing that the Outfox connection is not helping, you can also reach out to our support team via email or chat and they can walk you through some additional steps to troubleshoot: https://www.getoutfox.com/support

I am allowing the app to chose the server. I have not manually selected any server. The app is set to automatically use the fastest server. 

Yet, that doesn't explain why the app is telling me that I am getting between a -8% and -20% "improvement".

Edited by zeck8541
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Hey @zeck8541, good to know that you have selected fastest server. In the example you provided, it does look like Outfox and your standard connection are pretty close at the start of the session. It seems like what happened in this one case is that when Outfox made the decision to select a server at the start of your session, the Outfox connection was faster, but then your standard connection improved throughout the game session. This sometimes happens since we cannot account for the stability of your standard connection and Outfox only has a short amount of time to do the calculations when connecting to a game session. However, if it is happening consistently that the Outfox connection is slower, it may be an indicator that something else is going on. In this case, I'd suggest reaching out to our support team via email or chat and they can walk you through some additional steps to troubleshoot: https://www.getoutfox.com/support

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