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w.vanrensbergen

Outfox not detecting game?

Question

Hi,
I'm trying your product with Destiny 2. On first launch after installation it worked fine, but now, everytime I launch the game with Outfox opened, nothing happens, as if Outfox would not detect the game. I've tried restaring computer, re-launching Outfox and Destiny 2, re-installing Outfox, but still getting the issue so far.

Any advice?

Thanks!

 

edit: It worked once again this morning, but it's not working anymore right now. For information, I've put computer in sleep mode between the 2 game sessions.

Edited by w.vanrensbergen
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8 answers to this question

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Hello @w.vanrensbergen

Does the app show "Outfox not used" or are you getting any other errors? 

The Outfox Not Used notification indicates the Outfox network was not used during your gaming session. When using the Fastest Server option to connect, Outfox completes a technical evaluation looking at factors including network congestion and ping time. It then determines if the Outfox network or your native internet connection is the fastest. If you see Outfox Not Used displayed, this means your standard internet connection was faster than the Outfox connection, so you were not connected to our network.

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Hi @Kayleigh

Nope, no message or error at all. Only the standard screen, as if no game was launched at all with the message "Play any supported game to automatically start an Outfox session".

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5 hours ago, Terrence said:

Hello @jcd.raider

Sounds frustrating! Give our support team a shout directly and we'll take a look: https://www.getoutfox.com/support 

Regards,

Thanks Terrence. I've sent an email to the support team about 4 hours ago. Received first generic response that acknowledges my support request. Waiting for an actual response....

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Hello @jcd.raider,

Sorry for the delay. Tickets are worked in the order they are received. Thank you for your patience.

Once we have reviewed your ticket we will follow up via email. 

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On 2/12/2018 at 8:58 AM, Kayleigh said:

Hello @w.vanrensbergen

Does the app show "Outfox not used" or are you getting any other errors? 

The Outfox Not Used notification indicates the Outfox network was not used during your gaming session. When using the Fastest Server option to connect, Outfox completes a technical evaluation looking at factors including network congestion and ping time. It then determines if the Outfox network or your native internet connection is the fastest. If you see Outfox Not Used displayed, this means your standard internet connection was faster than the Outfox connection, so you were not connected to our network.

descarga-1.png

the system is very annoying, it arbitrarily solves whether or not to use the system

missing an option to force you to use the best server

using the outfox server in BR on a rocket server I have 90 ms of ping in another 300ms, that's why I'm forced the best server since outfox is constantly selecting BR or ARG servers

 

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