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Exile

Installer Error

Question

When trying to install Outfox I get an error saying, "Error installing VC2015 redistributable: 1638"

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I searched this up and it turns out it's because I already have another version of it on my computer

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Just found this program from Panjno and I wanted to give it a try.

 

Edited by Exile
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11 answers to this question

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Hey @Exile,

Sorry to read that you are having trouble installing Outfox due to the installer failing when trying to install the 2015 C++ Redistributables. Please install these files independently using the link below:

https://www.microsoft.com/en-us/download/details.aspx?id=53840&751be11f-ede8-5a0c-058c-2ee190a24fa6=True

After installing the 2015 C++ Redistributables, restart your computer and, after it restarts, attempt installing Outfox again.

Let us know if you have any further problems.

Samuel

Outfox Support

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5 minutes ago, Samuel said:

Hey @Exile,

Sorry to read that you are having trouble installing Outfox due to the installer failing when trying to install the 2015 C++ Redistributables. Please install these files independently using the link below:

https://www.microsoft.com/en-us/download/details.aspx?id=53840&751be11f-ede8-5a0c-058c-2ee190a24fa6=True

After installing the 2015 C++ Redistributables, restart your computer and, after it restarts, attempt installing Outfox again.

Let us know if you have any further problems.

Samuel

Outfox Support

Since I already have other versions it doesn't let me.

8cc915da0e220c69d0d69c298a4f3323.png

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On 10/4/2017 at 5:24 PM, Nick said:

@Exile Yeah, it is a bit weird. I spoke with one of our devs quick and it may be that the 2017 redist isn't fully updated and is causing a conflict. Try updating the 2017 redist from here: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Let me know how that goes. If it installs, try installing Outfox after.

Yeah that fixed it. Thanks!

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48 minutes ago, Exile said:

Yeah that fixed it. Thanks!

Awesome! Glad to hear it. I went ahead and updated our help guide with that step as well, in case anyone else is in the same "2017 C++ boat" as you. :)

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On 10/7/2017 at 5:02 AM, mrobscure said:

why this program for 64 bit and dont have 32? ;\

@mrobscure Hey there! We're looking to add 32-bit support in the future, but since the vast majority of Windows systems out there are 64-bit now, that has been our focus. Stay tuned for more updates on 32-bit support!

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Hi i have the same issue and it continue after installing le lastest vc2017 .. 

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4 minutes ago, tugdual said:

Hi i have the same issue and it continue after installing le lastest vc2017 .. 

@tugdual Heya! I'm sorry to hear you're having trouble installing Outfox here. You can locate the latest download links for all the VC redistributables here:
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

If you keep having trouble installing can you send us a screenshot showing the exact point during the install you're encountering that trouble at?

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