• 0
iownunoobhater

Help -100% Improvement

Question

Hello . im just asking whats wrong with my outfox or my pc.

I've tried it yesterday, and showed me like this

-100 improvement 

asddddd.png

0

Share this post


Link to post
Share on other sites

3 answers to this question

  • 0

Hi! Are you using the "Fastest Server" setting in the options menu?

0

Share this post


Link to post
Share on other sites
  • 0
20 hours ago, Leala said:

Hi! Are you using the "Fastest Server" setting in the options menu?

yes I am, I've tried choosing manually to the SG also, and had the same errors like that.

sometimes I even DC'ed when just loaded up in the starting island on pubg.

0

Share this post


Link to post
Share on other sites
  • 0

Hey,


Thanks for getting back to us regarding your -100% issue.

This can happen when latency values aren't retrieved properly or if ICMP is blocked.

It is a possible firewall or local network configuration issue. You will need to make sure your router isn't blocking any type of ICMP traffic and the firewall should not be restricting network traffic.

You might also try disabling any firewalls temporarily to diagnose.

If the above suggestion doesn't work can you the following steps to send us your application logs:

  1. Find the log files for your session at the following directory paths: 
    1. %ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log
    2. %AppData%\Golden Frog, GmbH\Outfox\OutfoxUI.log
      1. Open File Explorer (Win 8/10), also called Windows Explorer (Win 7).
      2. Click in the field at the top that displays what directory you are in. It is the longer field to the left of the Search bar.
      3. Enter the Outfox directory in this format: %ProgramData%\Golden Frog, GmbH\Outfox (Do this for both paths)
      4. Press Enter.
      5. Locate the Outfox.log and OutfoxUI.log files in their respective folders.
  2. Contact our support team via email or chat directly and have the log files ready. You can also log in to the Forum and post your issue there. 
  3. Support will use information in the log files to troubleshoot your issue.

Dustin

Outfox|Support

0

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now