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tristinlord

*PLZ HELP* Out fox not loading

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Please help, i installed this and it worked good, but since then i havent been able to load it up again. it just sits on the loading screen the whole time.

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Hey Tristinlord,

 

Sorry to hear you are having an issue with the Outfox application, and of course we definitely want to get this issue fixed for you.

To get started can you send our support team a screenshot of any errors that pop up (if there are any) when the application is loading.

Also, we'll be best able to help resolve any issues by looking at your log files. Here's how you can find your log files and share them with us.

  1. Find the log files for your session at the following directory paths: 
    1. %ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log
    2. %AppData%\Golden Frog, GmbH\Outfox\OutfoxUI.log
      1. Open File Explorer (Win 8/10), also called Windows Explorer (Win 7).
      2. Click in the field at the top that displays what directory you are in. It is the longer field to the left of the Search bar.
      3. Enter the Outfox directory in this format: %ProgramData%\Golden Frog, GmbH\Outfox (Do this for both paths)
      4. Press Enter.
      5. Locate the Outfox.log and OutfoxUI.log files in their respective folders.
  2. Contact our support team via email or chat directly and have the log files ready. You can also log in to the Forum and post your issue there. 
  3. Support will use information in the log files to troubleshoot your issue.

 

Dustin

Outfox|Support

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