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Outfox Keeps Loading


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Thanks for using our forum to get in contact with us.

We've had reports that restarting the Outfox service can resolve this issue.

However, if it doesn't can you send us the log files for your application to support@getoutfox.com so we can look into a better fix for you.

Here's how you can find your log files and share them with us.

  1. Find the log files for your session at the following directory paths: 
    1. %ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log
    2. %AppData%\Golden Frog, GmbH\Outfox\OutfoxUI.log
      1. Open File Explorer (Win 8/10), also called Windows Explorer (Win 7).
      2. Click in the field at the top that displays what directory you are in. It is the longer field to the left of the Search bar.
      3. Enter the Outfox directory in this format: %ProgramData%\Golden Frog, GmbH\Outfox (Do this for both paths)
      4. Press Enter.
      5. Locate the Outfox.log and OutfoxUI.log files in their respective folders.





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