Leala

Outfox Login Error - Dec. 28

6 posts in this topic

Hello all!

We did a website update today that unfortunately included a pre-release version of Outfox that will not allow users to log in. We have now fixed the version of Outfox on the website, but some new users may be affected. 

If you downloaded and installed the Outfox application from the website between noon and 4 PM CST on December 28, please uninstall and download Outfox again from here: https://www.getoutfox.com/download 

Apologies to all that may have been affected. Please reach out to our support team via chat or email if you need any additional assistance.

https://www.getoutfox.com/support

 

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 downloaded it from that link that you gave us, but I still can not log in ... it says: ERROR OF SERVICE
The initial connection to the service failed
Outfox encountered a service error. Wait or restart the application.

Help me D:

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i'm having the same problem here i just downloaded it now and tried to Login with my new account but at first like 3 tries it said "Login failed please try again" but after that when ever i try to login now it  says "your outfox account is not activated please contact support" but i already activated my account!.
Capture1.PNG.5e79c6e9f92cfc21a8df3246a9b68d96.PNG
Capture2.thumb.PNG.f728a381043df029b9e3456a82ba0437.PNG

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Update: after about 12 hours i tried to login again and it worked!! it logged me in successfully but it says that login failed idk why but i can still connect and everything.
Capture.PNG.bc89d26139acb7b5781ba7f806f0eb7c.PNG

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On 12/30/2017 at 10:22 AM, nicodolesor476 said:

 downloaded it from that link that you gave us, but I still can not log in ... it says: ERROR OF SERVICE
The initial connection to the service failed
Outfox encountered a service error. Wait or restart the application.

Help me D:

Hi!

Please follow the steps in the post below to see if that helps with the service error issue. 

 

 

On 12/31/2017 at 3:41 PM, frozeen413 said:

Update: after about 12 hours i tried to login again and it worked!! it logged me in successfully but it says that login failed idk why but i can still connect and everything.
Capture.PNG.bc89d26139acb7b5781ba7f806f0eb7c.PNG

Hi!

Do you still see this error? 

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On 28/12/2017 at 17:55, Leala said:

¡Hola a todos!

Hicimos una actualización de sitio web hoy que desafortunadamente incluyó una versión preliminar de Outfox que no permitirá a los usuarios iniciar sesión. Ahora hemos corregido la versión de Outfox en el sitio web, pero algunos usuarios nuevos pueden verse afectados. 

Si descargó e instaló la aplicación Outfox del sitio web entre el mediodía y las 4:00 p.m. CST del 28 de diciembre, desinstale y descargue Outfox nuevamente desde aquí:  https://www.getoutfox.com/download 

Disculpas a todos los que puedan haber sido afectados. Póngase en contacto con nuestro equipo de asistencia por chat o correo electrónico si necesita ayuda adicional.

https://www.getoutfox.com/support

 

yo eh sido afectado ayuda por favor! 

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