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Troubleshooting: "Your Outfox account is not active" error

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If you are logging into the Outfox app and see an error that says "Your Outfox account is not active" - fear not!

This can happen when there's been an issue during account creation after sign up. Good news is, there is an easy fix! Have a look below.

1. Log in here: https://www.getoutfox.com/controlpanel/login

2. You will see a message at the top of the page that says: "“Please click here to complete signup."

3. Click the ACTIVATE button.

4. That's it! Try logging into the Outfox app again.

...and if that doesn't work, please grab your log files and email them to support@getoutfox.com so we can investigate further.

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