Posted May 28, 2017 I try to log in Outfox and every time say Login Failed Please Try Again. I unistalled and re installed and the problem keep happening 0 Share this post Link to post Share on other sites
0 Posted May 28, 2017 Hey there! Sorry to hear you're having troubles getting logged in. I've gone ahead and sent you a password reset email. Please use it to reset your password, wait about 5 minutes, and then attempt to log into the Outfox client again. If you're still having trouble logging in afterwards, let me know! 1 Share this post Link to post Share on other sites
0 Posted May 28, 2017 Thanks for giving it a try. Please reboot your PC, and then temporarily disable any antivirus/firewall software you may have running, and then attempt to log in again. If the problem persists, please send an email to support@getoutfox.com with your Outfox log attached. You can locate the log in %ProgramData%\Golden Frog and GmbH\Outfox\Outfox.log. Thanks! 1 Share this post Link to post Share on other sites
0 Posted May 28, 2017 i tried and doesn't work T_T 0 Share this post Link to post Share on other sites
0 Posted May 28, 2017 Hey, Sorry this issue is keeping you out of commission, I'm seeing from your account a general unknown error. Were you able to locate that app log file? The default path is %ProgramData%\Golden Frog and GmbH\Outfox\Outfox.log 0 Share this post Link to post Share on other sites
0 Posted May 29, 2017 i can't find the Outfox.log in the Golden Frog and GmbH folder This sucks t_t 0 Share this post Link to post Share on other sites
0 Posted May 29, 2017 Hey there! Apologies for the confusion. It looks like you've opened Program Files instead of Program Data. The two will be separate folders on your drive. In Program Data, you may see the Outfox log file represented as .txt file. 0 Share this post Link to post Share on other sites
0 Posted June 1, 2017 i got it, now what should i do? 0 Share this post Link to post Share on other sites
0 Posted June 1, 2017 Heya, Please send an email to support@getoutfox.com with your Outfox log attached. Thanks! 0 Share this post Link to post Share on other sites
Posted
I try to log in Outfox and every time say Login Failed Please Try Again.
I unistalled and re installed and the problem keep happening
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