Posted February 26, 2018 (edited) Hi Admin, Why the client cannot detect any games. Im running on Dota2 i already did the uninstall or and reboot then install nothing happens. please see below image Hope you can help me. thank you, Edited February 26, 2018 by makmak.ballesteros 0 Share this post Link to post Share on other sites
0 Posted February 26, 2018 Hello @.7thGen Thanks for your concern. The Outfox session is started upon entering a match. So start a Dota 2 match and let us know if the Outfox session doesn't start! Thanks, Keegan 0 Share this post Link to post Share on other sites
0 Posted February 27, 2018 (edited) Hello @Keegan I already did that I'm running on dota 2 but, still the application doesn't worked. Is it possible that the application do not support the newest update of windows 10? The fall creator update? I hope it will help you and the rest of your team to determine the problem. Please see again below image for more information about my system. Thank you, Edited February 27, 2018 by .7thGen 0 Share this post Link to post Share on other sites
0 Posted February 27, 2018 Hi @.7thGen! Can I have you provide our support team with a copy of your log files as well as a screenshot of the Outfox application with the Dota 2 match in the background? You can find the log files for your session at the following directory paths: %ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log %AppData%\Golden Frog, GmbH\Outfox\OutfoxUI.log Then you can contact our support team at this URL: https://www.getoutfox.com/support 0 Share this post Link to post Share on other sites
0 Posted February 27, 2018 Hello @justins I'm still looking for the logs. 0 Share this post Link to post Share on other sites
0 Posted February 27, 2018 Hello @.7thGen I'm sorry you're having trouble finding those logs. These steps will help you go through and get them. You can find the log files for your session at the following directory paths: %ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log %AppData%\Golden Frog, GmbH\Outfox\OutfoxUI.log Open File Explorer (Win 8/10), also called Windows Explorer (Win 7). Click in the field at the top that displays what directory you are in. It is the longer field to the left of the Search bar. Enter the Outfox directory in this format: %ProgramData%\Golden Frog, GmbH\Outfox (Do this for both paths) Press Enter. Locate the Outfox.log and OutfoxUI.log files in their respective folders. 0 Share this post Link to post Share on other sites
0 Posted February 27, 2018 Hi @justins I already emailed the log you are looking for. Like what you've said that i will contact the getoutfox support team. Please look what i emailed to them thank you, 0 Share this post Link to post Share on other sites
0 Posted March 2, 2018 what happen man i have same problem pls help 0 Share this post Link to post Share on other sites
0 Posted March 3, 2018 Hey Shaurya, We will be happy to look into that with you. Please contact our support team: support@getoutfox.com We look forward to hearing from you! Cheers! Wes Outfox Support 0 Share this post Link to post Share on other sites
Posted (edited)
Hi Admin,
Why the client cannot detect any games. Im running on Dota2 i already did the uninstall or and reboot then install nothing happens.
please see below image
Hope you can help me.
thank you,
Edited by makmak.ballesterosShare this post
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