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.7thGen

Not working on any supported games

Question

Hi Admin,

 

Why the client cannot detect any games. Im running on Dota2 i already did the uninstall or and reboot then install nothing happens. 

please see below image

Hope you can help me.

thank you,

12.PNG

Edited by makmak.ballesteros
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8 answers to this question

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Hello @.7thGen Thanks for your concern. The Outfox session is started upon entering a match. So start a Dota 2 match and let us know if the Outfox session doesn't start!

Thanks,
Keegan

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Hello @Keegan

 

I already did that I'm running on dota 2 but, still the application doesn't worked. Is it possible that the application do not support the newest update of windows 10? The fall creator update?

I hope it will help you and the rest of your team to determine the problem.

Please see again below image for more information about my system.

 

Thank you,

123.PNG

Edited by .7thGen
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Hi @.7thGen!

Can I have you provide our support team with a copy of your log files as well as a screenshot of the Outfox application with the Dota 2 match in the background?
You can find the log files for your session at the following directory paths: 
%ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log 
%AppData%\Golden Frog, GmbH\Outfox\OutfoxUI.log

Then you can contact our support team at this URL: https://www.getoutfox.com/support

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Hello @.7thGen

I'm sorry you're having trouble finding those logs. 

These steps will help you go through and get them.

You can find the log files for your session at the following directory paths: 

%ProgramData%\Golden Frog, GmbH\Outfox\Outfox.log 

%AppData%\Golden Frog, GmbH\Outfox\OutfoxUI.log

Open File Explorer (Win 8/10), also called Windows Explorer (Win 7).

Click in the field at the top that displays what directory you are in. It is the longer field to the left of the Search bar. 

Enter the Outfox directory in this format: %ProgramData%\Golden Frog, GmbH\Outfox (Do this for both paths) 

Press Enter. 

Locate the Outfox.log and OutfoxUI.log files in their respective folders.

 

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Hi @justins

 

I already emailed the log you are looking for. Like what you've said that i will contact the getoutfox support team.

 

Please look what i emailed to them thank you,

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Hey Shaurya,

We will be happy to look into that with you. Please contact our support team: support@getoutfox.com

We look forward to hearing from you!

Cheers!
Wes
Outfox Support

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