• 0
23811866

Unable to sign in to the app. Can log into the website

Question

3 answers to this question

  • 0

@23811866
很抱歉听到您目前无法登录。

您的计算机可能会遇到与我们的登录API有关的问题。 请重新启动您的网络并重新启动您的机器,然后再次尝试登录。

要重新启动您的网络,请按以下步骤操作:

1.从调制解调器和路由器拔下电源线

2.等待30秒,将调制解调器插入

3.等待30秒,插入路由器

4.等待您的网络重新启动。

如果问题仍然存在,请联系我们的支持团队:https://www.getoutfox.com/support并向我们提供您的日志文件,以便我们为您进一步研究。 以下是收集日志文件的说明:https://www.getoutfox.com/support#how-do-i-find-my-log-files

我们期待您的回音!

-----------------------------------------------------------------------------------------------------------------

Hey @23811866,

Sorry to hear you're having trouble logging in currently. 

It's possible that there could be an issue with your computer reaching our login API.  Please power cycle your network and reboot your machine, and then try logging in again.  

To power cycle your network, please follow these steps:

1. Unplug power cables from modem and router

2. Wait 30 seconds, plug modem in

3. Wait 30 seconds, plug router in

4. Wait for your network to become active again.

If the issue persists, please contact our support team here: https://www.getoutfox.com/support and provide us with your log files so that we can look further into this for you. Here's instructions for gathering your log files: https://www.getoutfox.com/support#how-do-i-find-my-log-files

We look forward to hearing back from you!

0

Share this post


Link to post
Share on other sites
  • 0

Hello,

Seems i also can't logging in the app, just started the free trial yesterday night :P

So quite a bad start ^^

Any issues from your side ? i leave in europe fyi.

 

Thanks

0

Share this post


Link to post
Share on other sites
  • 0

Hi!

 

Are you able to log into our website?  If so, please follow the instructions in the above post by Tyler so that we can get you taken care of ASAP.  Thanks!

0

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now