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mjuk

Connection Timeout (Fortnite)

Question

I have two internet connection. I have PLDT Fibr and Mobile Data Tethering (Smart) btw I'm from Phil, whenever I try outfox using our Fibr connection it is stable unless some users are downloading but everytime I use my mobile data it disconnect after 10-30 seconds in game. I've always wanted to use my mobile data so that I could solo the internet because sometimes our Fibr is lag due to downloads ( i could only use them when everyone is asleep in the evening). Help please

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1 answer to this question

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Hello! 

 

I'm sorry to hear of the trouble.  It sounds like you could simply be experiencing a latency/packet loss issue when using your mobile data.  Have you run any speed tests from your PC while you're on your tethered data connection to see what kind of speeds you're getting?  If things seem to be within normal limits, I would recommend emailing our support team directly with a copy of your logs so that we can take a closer look and run a ping/trace to see if you're experiencing any packet loss.

 

You can find your Outfox logs by following these instructions:

https://www.getoutfox.com/support#how-do-i-find-my-log-files

Thanks!

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