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jakenuelken

Not showing ping improvement in League of Legends

Question

In game I see no improvement of the ping in LoL. it still stays at a constant 70-80 ms in game however your program says different so i dont see the improvement. All it looks like to me is a placebo to spend money on something that doesn't work. as well as sometimes it gives me negative improvements like in this image.

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Hello @jakenuelken,

Sorry to hear about the trouble there playing LoL with Outfox.  I'd like to first address that you will most likely see a different in what is shown on our Outfox ping and what you are seeing in the game.  A more detailed explanation can be found here: https://www.getoutfox.com/blog/outfox-vs-in-game-ping

TL;DR - When we gather network information to determine ping values, we are using raw ping data for your connection over our network. Sometimes, this will cause a discrepancy between the ping time you see with Outfox and the ping time you see in your game.  In-game ping reports likely include additional factors such as latency overhead for server processing. Outfox pings are accurate to the network latency and do not include such factors.

Now seeing -100% improvement on Outfox can happen when latency values aren't retrieved properly or if ICMP is blocked.

It is a possible firewall or local network configuration issue.  Please ensure your router isn't blocking any type of ICMP traffic and your firewall software should not restrict that traffic either.  You might need to disable router/software firewalls temporarily to diagnose this.   Should the issue persist or you have any other issues, grab the log files and shoot em on over to support@getoutfox.com

https://www.getoutfox.com/support#how-do-i-find-my-log-files

Thanks!

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