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alexconcepcion6

"Outfox not used"

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Hey @alexconcepcion6,

The Outfox Not Used notification indicates the Outfox network was not used during your gaming session.  When using the Fastest Server option to connect, Outfox completes a technical evaluation looking at factors including network congestion and ping time.  It then determines if the Outfox network or your native internet connection is the fastest.  If you see Outfox Not Used displayed, this means your standard internet connection was faster than the Outfox connection, so you were not connected to our network.

Thanks!

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the outfox connection is better than my standard connection. still the outfox not connecting

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Please help us understand this issue a little better by sending us the app logs via email so we can investigate further. https://www.getoutfox.com/support#how-do-i-find-my-log-files 

The email will go to support@getoutfox.com

In addition to attaching the log files to your email, please tell us:

- The game(s) you are experiencing this issue on.

- Screenshot showing the stats with Outfox being better, but not being selected.

- Are you using the Fastest Server option in Outfox or are you manually selected a server. If manual selection, what server?

- If you haven't tried selecting a server location manually just yet, try one or two and see if the issue persists.

Thanks!
 

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